Sometimes you feel our club really doesn't make it easy for themselves - or us.
Both my adult sons coming home for Xmas, so thought I'd take them to the game on Boxing Day.
Went on the OS, put in my red card number and what I thought was my password. Must have remembered the password wrong, as it won't accept it.
Logged on again with my number, but left password field blank, which generates a message saying a new password will be e-mailed to me within 30 mins.
30 hours (not minutes) later, no e-mail, no password and still can't buy tickets. Hopeless. And we wonder why there are empty seats around the stadium!
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It's a hell of a lot easier just to ring the box office.
well, obviously! I called them yesterday and they said sometimes the day after a match day it takes 24 hours to get a new password. but that was 10 am yesterday.
I've e-mailed them and am waiting for a reply.
It's not a matter of sounding-off on a message board. It's about finding out whether other fans have had similar experiences - and within seconds two other people posted to say yes, they have!
The number is 10p a min to ring in the UK so who knows what it will set me back internationally... before they changed to this new system I ordered countless away game/cup tickets off the webpage, since the change i've not managed it once
finally managed to get something sorted for Norwich through a family member first thing but now will have to cajole someone into picking it up for me as they said they can't post it (despite someone else on the Norwich thread saying that they ordered first thing this morning as well and it's being posted). The address is 10 miles outside SE7 btw!
They don't half make you work to see them these days!
I've got Red Cards but can never find them and wouldn't have a hope of remembering a password.
I have followed your advice and the site now seems to have taken the order.
I've just put the entirely useless red card in the bin and will no doubt get another in the post in the next few days, generated by this ticket order. Which will also go straight in the bin.
As you rightly say, Reddog it's easier every time you book tkts to pretend you're doing it for the first time than to own up to having a red card.
System needs sorting out, Rothko. It's not just me. You've got four other people here saying it doesn't work. That's why I came on here : not to 'sound off' but to discover if I was the only one having problems and to get some sound, practical advice.
Thanks again, Reddog.
and they sent my season ticket to a former address in Sheffield even though I hadn't even written it on the form anywhere (they showed me the exact form I'd filled in when I kicked off about it)
They do love sodding around in our ticket office
i think henry gave me the heads up on who to mail to but he's probably been made redundant now (not henry).
I don't castigate the hard-working folk in the office. As far as I can see,it is a systems failure .
My experence was not a one-off, as I learned from the responses on this thread, so it needs looking at.
The red card membership scheme should make buying tkts easier. Instead, it seems to make it harder and you're better off pretending you're not a member and are buying on-line for the first time. That's not right and it needs fixing.
That's way off the mark. We do occasionally run into problems with people who book late, because we have to compile and issue the coach lists from the database the day before and then notify any further bookings separately. There will always be some human error, but after four years the systems are about as robust as they could be. We monitor the feedback on the day when problems do arise and there is very little of it overall.
As far as the Red Card online booking system is concerned I'd agree there are some issues with it, but I see the transactions that come in and there are quite a few of them so it is a mixed picture.