I have subscribed a few times for the 99p 7 day trial on other clubs' websites in order to listen to our commentaries. However there has been some confusion with my subscription meaning that 'World' have now debited my account for a year's subscription to the Cardiff City commentary (ooooh joy!).
This by the way is the service that both Charlton and Southampton have refused to sign up to.
Here is a copy of their e-mail and my reply. Just thought you may all be interested:
Dear Sir /Madam,
I do not wish to have a year's subscription to this website. I am not a supporter of either Cardiff, Scunthorpe or Burnley. I had already sent an e-mail to make this clear when I took the one week's free trial with the Scunthorpe site. It is a bit confusing that I have to e-mail you twice for both of my recent Cardiff and Burnley subscriptions. Ironically Cardiff played Charlton only yesterday and I did not use this service to listen to the commentary because I thought it had been cancelled.
If you offered the service with Charlton Athletic I would accept these terms but being that that is the case I ask that you re-imburse me this subscription.
In any case your terms and conditions are not clear. It refers to 10 working days prior to the end of the month or year (depending on whether you are buying a month's or year's subscription). This is not very clear. You also talk about a free trial and cancelling before the free trial period has ended. However I did not take a 'free' trial; I took a '7 day 99 pence trial.' There is no mention of the 99 pence trial. Therefore I ask that you reconsider your decision to debit my card a years' subscription for a service I will never use.
Yours Faithfully,
David Target.
> From: customerservices@premiumtv.co.uk
> To: davidtarget@hotmail.com
> Subject: Re:Cardiff City FC
> Date: Wed, 5 Dec 2007 11:48:32 +0000
>
> Dear David
>
> Thank you for contacting us.
>
> Unfortunately we are unable to provide you with a refund for your
> recent payment. Under the terms and conditions of the agreement
> cancellation must be made prior to the end of the trial period for
> which you have paid. Your earlier emails did not ask us to cancel
> the subscription. You did not use the cancellation facility on the
> My Account page.
>
> However we have now cancelled the repeating element of your
> subscription to World and no further charges will be made to your
> debit/credit card in the future. You will also continue to have
> access to World until your current subscription ends in one year.
>
> Please feel free to contact us if we can be of any further
> assistance,
>
> Best Regards
>
> Cardiff City World - Customer Support
0
Comments
Dear David, Thank you for contacting us. We have cancelled your subscription and authorised a refund. This may take 10 days to reach your account. We note that you have a subscription with Burnley. This too will become an annual repeating subscription unless cancelled by you via the My Account page at least the day before 8th December 2007. We will not refund this or any other payment if you fail to cancel in time.
Interesting but too late. Thanks for that. I'd rather pay 99 pence each time anyway as I don't think I'll be doing it 40 times.
At least then we could pay 99p and actually get it!!!!