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Only used them once and hated the experience. Flying and airports are stressful enough without feeling you are in a constant battle to avoid being ripped off. I'd only use them again if I absolutely had to.3
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I fly to Kerry every 6 weeks or so. The only airline to Kerry airport from the UK is Ryanair.Never had a problem in the last 20 years or so with that.
As others say read the conditions and follow their rules. Never book cars, parking, transfers and accommodation from them. It will almost certainly be cheaper if you do it yourself.3 -
The issue is that their own view is absolutely in line with their legal and regulatory requirements. They don't go a smidgeon outside of them, and nor are they required to. They state their booking terms and conditions and don't deviate from them. Deviations cost money, which is why they don't.Rizzo said:
That's the issue I have. They have their own view on what they are responsible for and it does not align with the authorities view on what they are responsible for. Their response to that is to ignore the authorities, fuck their customers and fight the few cases that disgruntled passengers actually bother to pursue.SporadicAddick said:Top travel tips when using "budget" providers:-
- Understand how airlines, hotels etc at the value end operate.
- Read terms and conditions. Don't expect support / consideration outside of them.
This thread will be full of issues where people are pissed off because Ryanair wouldn't make an exception to their terms and conditions or because something outside of Ryanair's responsibility has gone wrong.
For the record, I think O'Leary is a knob, but he's an incredibly successful one that continues to lead a business that has gone from 1.5m to +200m passengers ("customers"?) in 30 years.
In Stockportugal's example, I'd agree that they acted against the interests of their customers who couldn't travel by only offering them a transfer and not a cash refund. However, the position they took was effectively validated when the CMA dropped their investigation into a potential breach of consumer law.
Taking that example aside (and the unique (pandemic) circumstances around it), the challenge will always be in people expecting concessions or understanding when you book on the basis that there will be none.
I'm not a Ryanair lover - I'm simply stating that they offer a very clear service. No-one is forced to use them, but if you do, and you go in knowing who they are (and over 200 million people did in 2025) then you will travel for relatively little money, arrive safely, and more often than not, on time.2 -
I just think I've seen enough/countless routes I'm trying to fly where other airline prices are eye-watering and then Ryanair offer me a way to get there for a much more affordable price or to a more convenient airport, and then they reliably get me there, so why am I moaning about the fact I've got nowhere to put a newspaper or am having to cram into a bus for 5 minutes to get to the planeCarter said:
You almost make them sound fair.paulsturgess said:Interesting this thread. Clearly I’m in the minority…. But I’m gonna stick up for the buggers… i think Ryanair is actually excellent, at least once you’ve got your head around the nuances etc and take it for what it is
they allow longer flight times to give themselves a little more leeway than needed for late arrivals… but almost all of their flights are as they like to boast on time, know where you stand
they have a shitload of extras they try and shift you but actually so do EasyJet… the advantage of it is they offer a very cheap headline price and sometimes the option to travel light and on a budget works and is all you need… and it’s nice to have that option than pay more for stuff you’re not arsed about
they fly loads of routes , many of which aren’t readily available on other airlines
I wouldn’t choose to fly with them if I can go BA for a similar price to same destination… it’s certainly not a luxury or even enjoyable experience and they’re not gonna be hanging around to keep the gate open for you if you’re running late but you don’t always need that and if both options are available I can make that decision… equally they offer choice… I flew to Warsaw recently and went to Modlin airport which is 30 mins from the city as opposed to the main airport 15… hours as a Ryanair experience but the flight was 35 quid BA was 140.. I didn’t need the minor extra convenience the further 100 quid would’ve bought me
i was actually also impressed even with the customer service recently as was able to change a mistake on name just using the online chat thing…
its a budget airline, cheap experience etc but that’s what they market themselves as … they fulfil a purpose and I think they do that role well so fair play to them… you don’t turn up at the valley on 400 quid season ticket and expect to see Barcelona tiki taka but that’s not why we’re at the valley and not what the box office purport to offer… you don’t turn up to Wetherspoons for steak night and expect silver service…
Wizz air on the other hand now they are truly appalling In my experience
Truth is if you fly to somewhere like Shannon regularly on your own and only take a tiny bag with you I'm sure it costs in and its tolerable. And I don't begrudge them that principle of turning thins around quickly. What nobody likes is the way it is made as budget (read a dogshit experience) as they can. Its unecessary. Their shitty ways of doing things have bled into other airlines.
I've never flown with wizzair and I've heard enough horror stories about them to not change that.
if, for example, you look at flying around South America, where there is much less / little in the way of low cost flying, your alternative to flying with a BA-equivalent is probably a 24 hour coach ride with your belongings padlocked to you so they don't get stolen.
i would never choose to fly with them if I can do as convenient and same / similar price with BA and have been screwed over by their bullshit myself (turning up to the gate 30 seconds after it closed and can still see people on the stairs to the plane 15 yards away but still not being let on), but I'm glad they exist because it fulfils a purpose
In my humble opinion, a lot of people who hate on ryanair just don't understand, or are in denial about, what it actually is...2 -
This is incorrect. There is a process to go through with the CAA. Once this is undertaken they will pay out.Rizzo said:I frikkin hate Ryanair. Regardless of whether they like it or not, they are legally obliged to compensate passengers for delays and cancellations in accordance with EU regulations. But if you try to claim it from them they just tell you to piss off and take them to court for it, which most people obviously can't/won't do. Absolute cnuts of the highest order!
They are obliged to pay the 250 euro compensation for each passenger and the CAA will force their hand. I have never tried expenses down this route but I wouldn't mind betting that the CAA can help with that too.2 -
On that point, I have to respectfully disagree. Following the Icelandik volcano eruption I dealt with hundreds of claims for compensation from passengers who were delayed/disrupted. Literally every other EU/UK airline dealt with the claims according to the regulations. Ryanair said, basically, fuck off. See you in court.SporadicAddick said:
The issue is that their own view is absolutely in line with their legal and regulatory requirements. They don't go a smidgeon outside of them, and nor are they required to. They state their booking terms and conditions and don't deviate from them. Deviations cost money, which is why they don't.Rizzo said:
That's the issue I have. They have their own view on what they are responsible for and it does not align with the authorities view on what they are responsible for. Their response to that is to ignore the authorities, fuck their customers and fight the few cases that disgruntled passengers actually bother to pursue.SporadicAddick said:Top travel tips when using "budget" providers:-
- Understand how airlines, hotels etc at the value end operate.
- Read terms and conditions. Don't expect support / consideration outside of them.
This thread will be full of issues where people are pissed off because Ryanair wouldn't make an exception to their terms and conditions or because something outside of Ryanair's responsibility has gone wrong.
For the record, I think O'Leary is a knob, but he's an incredibly successful one that continues to lead a business that has gone from 1.5m to +200m passengers ("customers"?) in 30 years.
In Stockportugal's example, I'd agree that they acted against the interests of their customers who couldn't travel by only offering them a transfer and not a cash refund. However, the position they took was effectively validated when the CMA dropped their investigation into a potential breach of consumer law.
Taking that example aside (and the unique (pandemic) circumstances around it), the challenge will always be in people expecting concessions or understanding when you book on the basis that there will be none.
I'm not a Ryanair lover - I'm simply stating that they offer a very clear service. No-one is forced to use them, but if you do, and you go in knowing who they are (and over 200 million people did in 2025) then you will travel for relatively little money, arrive safely, and more often than not, on time.2 -
Exactly. i cannot believe that @SporadicAddick is unaware of the following:
https://www.perplexity.ai/search/b8b92aa5-e574-4791-8c15-fb75e6cb9a0b#0
basically, WizzAir and Ryanair clogging up the small claims courts, and in Ryanair’s case they keep pleading “T&Cs” , and losing.And as for Ryanair “democratising” air travel, and keeping prices down. Yes, I agree with that. The counterpoint is that they could have done this without behaving like c***s as an integral part of their business model. See for example Lidl and Aldi, who have had a similarly huge impact on the supermarket sector, but do not treat customers with contempt. I will throw a grenade in here and suggest it is because both companies come from Germany.8 -
Paid for a window, got a window - not sure why they would complaincabbles said:The team that run their X account are a bunch of twats to. Always trying to be funny if someone criticises them online. Scummy company. If possible, I do everything I can to avoid budget airlines
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Did you book with a credit card?
You've got grounds to get the transaction refunded if they haven't provided what you have paid for.0 -
Can’t fault them in the 11yrs of using them regularly to come back for games, visit friends/family.
I can leave my house at 4am and be sat with a cuppa in my besties by 11am. I can’t even get to my family in Cavan that quickly!0 -
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I was puzzled by this response, so I made sure to check first…but the CAA has only a limited role in such matters, and certainly not with Wizz and Ryanair.jimmymelrose said:
This is incorrect. There is a process to go through with the CAA. Once this is undertaken they will pay out.Rizzo said:I frikkin hate Ryanair. Regardless of whether they like it or not, they are legally obliged to compensate passengers for delays and cancellations in accordance with EU regulations. But if you try to claim it from them they just tell you to piss off and take them to court for it, which most people obviously can't/won't do. Absolute cnuts of the highest order!
They are obliged to pay the 250 euro compensation for each passenger and the CAA will force their hand. I have never tried expenses down this route but I wouldn't mind betting that the CAA can help with that too.
https://www.perplexity.ai/search/b8b92aa5-e574-4791-8c15-fb75e6cb9a0b#1
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As above, I'm not a Ryanair lover, I just flirt occasionally.PragueAddick said:Exactly. i cannot believe that @SporadicAddick is unaware of the following:
https://www.perplexity.ai/search/b8b92aa5-e574-4791-8c15-fb75e6cb9a0b#0
basically, WizzAir and Ryanair clogging up the small claims courts, and in Ryanair’s case they keep pleading “T&Cs” , and losing.And as for Ryanair “democratising” air travel, and keeping prices down. Yes, I agree with that. The counterpoint is that they could have done this without behaving like c***s as an integral part of their business model. See for example Lidl and Aldi, who have had a similarly huge impact on the supermarket sector, but do not treat customers with contempt. I will throw a grenade in here and suggest it is because both companies come from Germany.
If you are entitled to compensation under UK261, they will ultimately pay out. They will defend any claim where they believe their is extraordinary circumstance (anything outside of their control).
Aldi has one till open, and a conveyor belt that doesn't move, Waitrose allows me to scan and pay as I walk round. Different cost base and price equals different experience. I agree that Aldi may have a tad more "customer empathy" than Ryanair, but it's a variation on a theme.
Ultimately we all have choice over what companies we use, and no-one is forced to use Ryanair. They offer a service which you can pay for, with a clear understanding of what you get for that service. If you want better service, you'll typically pay a higher price (and the outcome may not be that different). My beans cost more in Waitrose than they do in Aldi, but they taste the same when I put them on toast. I just prefer buying them in Waitrose.
Consumers are ultimately a strange bunch. Everyone hates Ryanair, and yet they carry more passengers year on year...2 -
I had heard so many friends' Ryanair horror stories and tales of rip-off, that I vowed never to use them.
Then 3 years ago I was booked on EasyJet to Marseille for the Christmas period as usual, when I had to cancel due to family bereavement.
Finally l found it was possible for me to to travel immediately after the funeral, but my only affordable option was a Ryanair flight Stansted to Marseille for £150 quid + bags, on Christmas Eve.
I grabbed it like it was a last chance lifeline. All went smoothly at Stansted, and after actually boarding the plane I searched for my seat but couldn't find it!
I asked the hostess where was seat 39D ......and she couldn't find it either!
There was no seat 39D on the plane and Ryanair had allocated me a seat that didn't exist!!
The hostess told me I would have to leave the plane.
"No way" I told her - and refused to leave.
After her threatening to call the police to have me removed, I ended up being strapped into the spare hostess seat at the back of the plane, but able to complete my journey to Marseille, arriving at my girlfriend's home just 10 minutes before the big family dinner. Phew!
Ryanair ?
Never, never again!
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O'Leary is a friend of Ms AA's cousin in Ireland. Even his friend, i.e. Ms AA's cousin, doesn't have a good word to say about him.3
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I'll be flying London to Gothenburg in April. I'll have a 23k bag with me.
I'm not going to bother with Ryanair as they'll be at the same cost as British Airways.
British Airways are a dream to use, booking tickets to boarding is so easy with them.0 -
After reading this and looking out the window, just booked a week in Tenerife for me and the wife.
Yep, with Ryanair.
Fingers crossed0 -
Can you get a white americano on a Ryanair flight?5
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The question should be, can you afford one?0
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Yes if you're married to him.CAFCTrev said:Can you get a white americano on a Ryanair flight?0 -
Only if he’s got blue jeans and chinosCAFCTrev said:Can you get a white americano on a Ryanair flight?2
