We have good friends who live in that road....hope there OK....two sisters and no they don't support Millwall......just heard from our friend her house wasn't effected.
Be realistic, you can't expect Thames Water to invest in the upkeep of their pipework rather than looking after all their shareholders.
You are right, its unreasonable to expect them to prioritise everything, they have just opted to choose (for the past number of years) to focus on improving their bank balances.
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'Significant flooding' caused by burst water pipe
https://www.bbc.co.uk/news/articles/cp3lp0y2ejkoWest Ham fans did it.