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Play - Off Ticket information 24-25 (Home seats SOLD OUT)

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  • fenlandaddick
    fenlandaddick Posts: 1,772
    clive said:

    Mascot packages are available to purchase for our play-off semi-final against Wycombe at The Valley (Thursday, May 15th)


    Queue ticket website implosion #2
  • IdleHans
    IdleHans Posts: 10,982
    BalladMan said:
    grumpyaddick said:
    Surely to  God purchasing sports event tickets online isn't a new science. Why does this have to be so bloody painful?

    Must be the same management team who organise the beer and refreshment sales at half time. An old adage about 'piss up' and 'brewery' comes so mind.

    And where the hell is that red-trousered oleaginous creep when we need a suitable scapegoat? 

     .



      
    It is difficult when you buy a crap ticketing systems off the shelf and have no-one understand / maintain it (as covered earlier in this thread).  Hopefully we are on the way up now and we can start to put some proper back office staff in place to handle our growth.


  • billysboots
    billysboots Posts: 1,596
    valleynick66 said:
    cantersaddick said:
    Haven't read the full thread - is someone able to clarify the situation with the JS Stand?
    Yes. Apparently the club want to try closing it next season when it’s only a small away following so our players can play in front of empty stand in our bid to be an ‘elite’ club. 
    Wasn't that Charlie trying to make us more like Oxford ?
  • valleynick66
    valleynick66 Posts: 4,897
    redbuttle said:
    valleynick66 said:
    cantersaddick said:
    Haven't read the full thread - is someone able to clarify the situation with the JS Stand?
    Yes. Apparently the club want to try closing it next season when it’s only a small away following so our players can play in front of empty stand in our bid to be an ‘elite’ club. 
    I don't think that's the full story.
    Enlighten me then please (beyond trying to save a relatively modest sum on the occasions its deployed).
  • Chris_from_Sidcup
    Chris_from_Sidcup Posts: 36,071
    Leeds_Addick said:
    stoneroses19 said:
    cantersaddick said:
    blackpool72 said:
    cantersaddick said:
    Haven't read the full thread - is someone able to clarify the situation with the JS Stand?
    Wycombe given the whole stand
    Shame that. Do we think they will sell out?

    If nothing else in 2019 having split the stand at that end impacted the decision of which end to have the pens due to safety considerations which benefited us.
    There tickets are on sale until midday on 15 May, so even if don't sell out, there's no chance remaining will be on sale for home fans with split stand.
    If they've only sold 1500 by Monday and we've sold out the home stands then surely we could reduce their allocation to 2000 as you wouldn't expect them to sell more than another 500? I guess that might require them to physically return the tickets we've sent them though.
    Depends on the 1st leg result really. A 2 goal Wycombe win for example and they'll naturally shift a lot during the week. A 2 goal Charlton win and i expect they'll be returning half their tickets.
  • redbuttle
    redbuttle Posts: 1,985
    Aren't they considering putting the idea of putting home fans in there. Thought I read that somewhere.
  • YTS1978
    YTS1978 Posts: 1,710
    edited May 7
    To throw a curveball out there. Ive had a season ticket this season, but I've moved for next season (already purchased). Do you think I can get my new seat too?

    Edit. Just messing around, but it wouldn't surprise me if I could!

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  • DamoNorthStand
    DamoNorthStand Posts: 10,953
    Email come through finally with my tickets download link.... so took just over two days in the end. All sorted in the end.
  • fenlandaddick
    fenlandaddick Posts: 1,772
    DamoNorthStand said:
    Email come through finally with my tickets download link.... so took just over two days in the end. All sorted in the end.

    Still better than Royal Mail Damo 😉
  • valleynick66
    valleynick66 Posts: 4,897
    redbuttle said:
    Aren't they considering putting the idea of putting home fans in there. Thought I read that somewhere.
    That’s a potential phase 2 of the mooted idea. 

    Initially (and my gripe) it’s to close  fully. 
  • Brown59
    Brown59 Posts: 236
    DamoNorthStand said:
    Email come through finally with my tickets download link.... so took just over two days in the end. All sorted in the end.
    When did you get  up yours matey out of asking. Loads of us on here brought on Sunday @ 11.15 - Midday and we’re still waiting. 
    Cheers 
  • HRBryan
    HRBryan Posts: 57
    Brown59 said:
    HRBryan said:
    TelMc32 said:
    Hadn’t received my email/tickets, after buying our three season tickets on Sunday morning.  As of last night the fee was also still pending on my credit card, but I did have a transaction number from the App.  Dropped an email to the ticket office this morning and they have sent them through for us.  

    Hope everyone gets sorted soon if they’re still waiting 🤞🏻
    Very interesting as I am still in the same boat as you were-I got my ticket on Sunday-in that my was payment taken, got an order number and then nothing-no confirmation email or tickets. I contacted the office and they said on Monday to wait until Tuesday. I contacted them Tuesday and they told me to wait until Friday. Now I am being told to wait until next Monday (presumbly they are expecting loads of people to tell them on Friday they still haven't had their emails). Surely even our creaky software system has the ability to send the email with tickets within a relatively short period of time? In speaking to the ticket office they said that emails were slightly delayed but surely a week suggests a more major failing than that. I had thought just booking the ticket would be the harder part of the job rather than sending an email. Like you I have asked the ticket office if they could resend the email but sadly I have been told to wait until Monday. I am hoping on Monday it is not a case of "give it a few more days"!
    I again spoke to the duty manager today on the phone( nice lady) was told the same as you to wait till Monday. I did say you told me Tuesday,then Wednesday and as the website now  say’s Friday. She did say that Monday was a hopeful target.  I think the ticket office is overwhelmed. My fear is that tickets will not get to people on time as every day it’s being pushed back. I did get my tickets on Sunday @ 11.30am so if it is Monday that will be over a week which is so poor. Not there fault I know but still not acceptable. Hopefully I’ll be at the game if they arrive. 
    I have tried the polite email approach but am still waiting. The reply from the Duty Manager of Monday being a hopeful target does not give you much confidence. Like you I made my purchase around 1130-1145 on the Sunday and you do wonder how close to the wire we will get our tickets-meanwhile I have recieved two emails from the club about the mascots!
  • Valleysarr
    Valleysarr Posts: 1,098
    Plenty of tickets for the North V South game …
  • southamptonaddick
    southamptonaddick Posts: 4,057
    edited May 7
    I bought three tickets yesterday on two separate transactions and one today and the ticket emails came through straight away.
    Not boasting just letting others know.   :)
  • LargeAddick
    LargeAddick Posts: 32,619
    valleynick66 said:
    redbuttle said:
    Aren't they considering putting the idea of putting home fans in there. Thought I read that somewhere.
    That’s a potential phase 2 of the mooted idea. 

    Initially (and my gripe) it’s to close  fully. 
    And it’s an awful idea, I’d rather see it full/sparsely inhabited by away fans than empty. 
  • DamoNorthStand
    DamoNorthStand Posts: 10,953
    Brown59 said:
    DamoNorthStand said:
    Email come through finally with my tickets download link.... so took just over two days in the end. All sorted in the end.
    When did you get  up yours matey out of asking. Loads of us on here brought on Sunday @ 11.15 - Midday and we’re still waiting. 
    Cheers 
    Bought same time as you and came through just before I posted on here.... 4:30 or so. Shows that they are all filtering through now so its just a matter of time. 
  • Jon_CAFC_
    Jon_CAFC_ Posts: 563
    LargeAddick said:
    valleynick66 said:
    redbuttle said:
    Aren't they considering putting the idea of putting home fans in there. Thought I read that somewhere.
    That’s a potential phase 2 of the mooted idea. 

    Initially (and my gripe) it’s to close  fully. 
    And it’s an awful idea, I’d rather see it full/sparsely inhabited by away fans than empty. 
    Pre curser to a knock down - rebuild and incorporate flats type of shenanigans?
    .

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  • OhMyGodden
    OhMyGodden Posts: 250
    edited May 7
    19 available seats in WSP. Says they're press tickets but they're available.

    Edit: Can't add them to the basket so idk 
  • LargeAddick
    LargeAddick Posts: 32,619
    HRBryan said:
    Brown59 said:
    HRBryan said:
    TelMc32 said:
    Hadn’t received my email/tickets, after buying our three season tickets on Sunday morning.  As of last night the fee was also still pending on my credit card, but I did have a transaction number from the App.  Dropped an email to the ticket office this morning and they have sent them through for us.  

    Hope everyone gets sorted soon if they’re still waiting 🤞🏻
    Very interesting as I am still in the same boat as you were-I got my ticket on Sunday-in that my was payment taken, got an order number and then nothing-no confirmation email or tickets. I contacted the office and they said on Monday to wait until Tuesday. I contacted them Tuesday and they told me to wait until Friday. Now I am being told to wait until next Monday (presumbly they are expecting loads of people to tell them on Friday they still haven't had their emails). Surely even our creaky software system has the ability to send the email with tickets within a relatively short period of time? In speaking to the ticket office they said that emails were slightly delayed but surely a week suggests a more major failing than that. I had thought just booking the ticket would be the harder part of the job rather than sending an email. Like you I have asked the ticket office if they could resend the email but sadly I have been told to wait until Monday. I am hoping on Monday it is not a case of "give it a few more days"!
    I again spoke to the duty manager today on the phone( nice lady) was told the same as you to wait till Monday. I did say you told me Tuesday,then Wednesday and as the website now  say’s Friday. She did say that Monday was a hopeful target.  I think the ticket office is overwhelmed. My fear is that tickets will not get to people on time as every day it’s being pushed back. I did get my tickets on Sunday @ 11.30am so if it is Monday that will be over a week which is so poor. Not there fault I know but still not acceptable. Hopefully I’ll be at the game if they arrive. 
    I have tried the polite email approach but am still waiting. The reply from the Duty Manager of Monday being a hopeful target does not give you much confidence. Like you I made my purchase around 1130-1145 on the Sunday and you do wonder how close to the wire we will get our tickets-meanwhile I have recieved two emails from the club about the mascots!
    You’d think if they were short staffed and under pressure and needed extra help they could just ask the fan base. I’m sure there are plenty who’d help out writing addresses on envelopes and sticking the tickets in etc to help alleviate the pressure whilst the staff dealt with other more pressing issues.

    I’m surprised how some people have been getting their emails with tickets attached, mine arrived within five minutes, and some haven’t. Why? Something that definitely needs looking at.
  • SE9toDA2
    SE9toDA2 Posts: 141
    OhMyGodden said:
    19 available seats in WSP. Says they're press tickets but they're available.

    Edit: Can't add them to the basket so idk 
    That’s because they are in press area
  • OhMyGodden
    OhMyGodden Posts: 250
    SE9toDA2 said:
    OhMyGodden said:
    19 available seats in WSP. Says they're press tickets but they're available.

    Edit: Can't add them to the basket so idk 
    That’s because they are in press area
    But you can't buy press tickets so why do they show? Pretty sure I've had a seat in there before!
  • HRBryan
    HRBryan Posts: 57
    LargeAddick said:
    HRBryan said:
    Brown59 said:
    HRBryan said:
    TelMc32 said:
    Hadn’t received my email/tickets, after buying our three season tickets on Sunday morning.  As of last night the fee was also still pending on my credit card, but I did have a transaction number from the App.  Dropped an email to the ticket office this morning and they have sent them through for us.  

    Hope everyone gets sorted soon if they’re still waiting 🤞🏻
    Very interesting as I am still in the same boat as you were-I got my ticket on Sunday-in that my was payment taken, got an order number and then nothing-no confirmation email or tickets. I contacted the office and they said on Monday to wait until Tuesday. I contacted them Tuesday and they told me to wait until Friday. Now I am being told to wait until next Monday (presumbly they are expecting loads of people to tell them on Friday they still haven't had their emails). Surely even our creaky software system has the ability to send the email with tickets within a relatively short period of time? In speaking to the ticket office they said that emails were slightly delayed but surely a week suggests a more major failing than that. I had thought just booking the ticket would be the harder part of the job rather than sending an email. Like you I have asked the ticket office if they could resend the email but sadly I have been told to wait until Monday. I am hoping on Monday it is not a case of "give it a few more days"!
    I again spoke to the duty manager today on the phone( nice lady) was told the same as you to wait till Monday. I did say you told me Tuesday,then Wednesday and as the website now  say’s Friday. She did say that Monday was a hopeful target.  I think the ticket office is overwhelmed. My fear is that tickets will not get to people on time as every day it’s being pushed back. I did get my tickets on Sunday @ 11.30am so if it is Monday that will be over a week which is so poor. Not there fault I know but still not acceptable. Hopefully I’ll be at the game if they arrive. 
    I have tried the polite email approach but am still waiting. The reply from the Duty Manager of Monday being a hopeful target does not give you much confidence. Like you I made my purchase around 1130-1145 on the Sunday and you do wonder how close to the wire we will get our tickets-meanwhile I have recieved two emails from the club about the mascots!
    You’d think if they were short staffed and under pressure and needed extra help they could just ask the fan base. I’m sure there are plenty who’d help out writing addresses on envelopes and sticking the tickets in etc to help alleviate the pressure whilst the staff dealt with other more pressing issues.

    I’m surprised how some people have been getting their emails with tickets attached, mine arrived within five minutes, and some haven’t. Why? Something that definitely needs looking at.
    Absolutely. Whilst I am pleased others seem to get their tickets through rapidly it has to be concerning that a reasonable number of those of us who ordered back on Sunday are still waiting and it seems we are expected to accept that we will get them at some point with staff referring to a Monday date as merely hopeful. You would have thought they would focus on those people whose emails are outstanding to clear the backlog first?
  • NorthheathAddick
    NorthheathAddick Posts: 4,027
    Brown59 said:
    DamoNorthStand said:
    Email come through finally with my tickets download link.... so took just over two days in the end. All sorted in the end.
    When did you get  up yours matey out of asking. Loads of us on here brought on Sunday @ 11.15 - Midday and we’re still waiting. 
    Cheers 
    Same as…🙄
  • LargeAddick
    LargeAddick Posts: 32,619
    HRBryan said:
    LargeAddick said:
    HRBryan said:
    Brown59 said:
    HRBryan said:
    TelMc32 said:
    Hadn’t received my email/tickets, after buying our three season tickets on Sunday morning.  As of last night the fee was also still pending on my credit card, but I did have a transaction number from the App.  Dropped an email to the ticket office this morning and they have sent them through for us.  

    Hope everyone gets sorted soon if they’re still waiting 🤞🏻
    Very interesting as I am still in the same boat as you were-I got my ticket on Sunday-in that my was payment taken, got an order number and then nothing-no confirmation email or tickets. I contacted the office and they said on Monday to wait until Tuesday. I contacted them Tuesday and they told me to wait until Friday. Now I am being told to wait until next Monday (presumbly they are expecting loads of people to tell them on Friday they still haven't had their emails). Surely even our creaky software system has the ability to send the email with tickets within a relatively short period of time? In speaking to the ticket office they said that emails were slightly delayed but surely a week suggests a more major failing than that. I had thought just booking the ticket would be the harder part of the job rather than sending an email. Like you I have asked the ticket office if they could resend the email but sadly I have been told to wait until Monday. I am hoping on Monday it is not a case of "give it a few more days"!
    I again spoke to the duty manager today on the phone( nice lady) was told the same as you to wait till Monday. I did say you told me Tuesday,then Wednesday and as the website now  say’s Friday. She did say that Monday was a hopeful target.  I think the ticket office is overwhelmed. My fear is that tickets will not get to people on time as every day it’s being pushed back. I did get my tickets on Sunday @ 11.30am so if it is Monday that will be over a week which is so poor. Not there fault I know but still not acceptable. Hopefully I’ll be at the game if they arrive. 
    I have tried the polite email approach but am still waiting. The reply from the Duty Manager of Monday being a hopeful target does not give you much confidence. Like you I made my purchase around 1130-1145 on the Sunday and you do wonder how close to the wire we will get our tickets-meanwhile I have recieved two emails from the club about the mascots!
    You’d think if they were short staffed and under pressure and needed extra help they could just ask the fan base. I’m sure there are plenty who’d help out writing addresses on envelopes and sticking the tickets in etc to help alleviate the pressure whilst the staff dealt with other more pressing issues.

    I’m surprised how some people have been getting their emails with tickets attached, mine arrived within five minutes, and some haven’t. Why? Something that definitely needs looking at.
    Absolutely. Whilst I am pleased others seem to get their tickets through rapidly it has to be concerning that a reasonable number of those of us who ordered back on Sunday are still waiting and it seems we are expected to accept that we will get them at some point with staff referring to a Monday date as merely hopeful. You would have thought they would focus on those people whose emails are outstanding to clear the backlog first?
    You wonder if there is any joined up thinking? Is anyone thinking if those who have yet to receive their emails have anything in common? ie do they all have Gmail accounts? There must be a reason other than volume.
  • fenaddick
    fenaddick Posts: 11,340
    The emails will be an automatic thing which failed due to due volume. The reason some are getting them straight away is the automated system works again with less pressure. Presumably the ticket office now have thousands to manually send which is why it will take time 
  • Covered End
    Covered End Posts: 52,040
    HRBryan said:
    Brown59 said:
    HRBryan said:
    TelMc32 said:
    Hadn’t received my email/tickets, after buying our three season tickets on Sunday morning.  As of last night the fee was also still pending on my credit card, but I did have a transaction number from the App.  Dropped an email to the ticket office this morning and they have sent them through for us.  

    Hope everyone gets sorted soon if they’re still waiting 🤞🏻
    Very interesting as I am still in the same boat as you were-I got my ticket on Sunday-in that my was payment taken, got an order number and then nothing-no confirmation email or tickets. I contacted the office and they said on Monday to wait until Tuesday. I contacted them Tuesday and they told me to wait until Friday. Now I am being told to wait until next Monday (presumbly they are expecting loads of people to tell them on Friday they still haven't had their emails). Surely even our creaky software system has the ability to send the email with tickets within a relatively short period of time? In speaking to the ticket office they said that emails were slightly delayed but surely a week suggests a more major failing than that. I had thought just booking the ticket would be the harder part of the job rather than sending an email. Like you I have asked the ticket office if they could resend the email but sadly I have been told to wait until Monday. I am hoping on Monday it is not a case of "give it a few more days"!
    I again spoke to the duty manager today on the phone( nice lady) was told the same as you to wait till Monday. I did say you told me Tuesday,then Wednesday and as the website now  say’s Friday. She did say that Monday was a hopeful target.  I think the ticket office is overwhelmed. My fear is that tickets will not get to people on time as every day it’s being pushed back. I did get my tickets on Sunday @ 11.30am so if it is Monday that will be over a week which is so poor. Not there fault I know but still not acceptable. Hopefully I’ll be at the game if they arrive. 
    I have tried the polite email approach but am still waiting. The reply from the Duty Manager of Monday being a hopeful target does not give you much confidence. Like you I made my purchase around 1130-1145 on the Sunday and you do wonder how close to the wire we will get our tickets-meanwhile I have recieved two emails from the club about the mascots!
    I would assume the delay is because Sunday morning was when the system crashed so presumably a whole lot of e mails weren't delivered/sent.

    Subsequent odd purchases have gone through ok because the ticket system was up and running again.
  • HRBryan
    HRBryan Posts: 57
    LargeAddick said:
    HRBryan said:
    LargeAddick said:
    HRBryan said:
    Brown59 said:
    HRBryan said:
    TelMc32 said:
    Hadn’t received my email/tickets, after buying our three season tickets on Sunday morning.  As of last night the fee was also still pending on my credit card, but I did have a transaction number from the App.  Dropped an email to the ticket office this morning and they have sent them through for us.  

    Hope everyone gets sorted soon if they’re still waiting 🤞🏻
    Very interesting as I am still in the same boat as you were-I got my ticket on Sunday-in that my was payment taken, got an order number and then nothing-no confirmation email or tickets. I contacted the office and they said on Monday to wait until Tuesday. I contacted them Tuesday and they told me to wait until Friday. Now I am being told to wait until next Monday (presumbly they are expecting loads of people to tell them on Friday they still haven't had their emails). Surely even our creaky software system has the ability to send the email with tickets within a relatively short period of time? In speaking to the ticket office they said that emails were slightly delayed but surely a week suggests a more major failing than that. I had thought just booking the ticket would be the harder part of the job rather than sending an email. Like you I have asked the ticket office if they could resend the email but sadly I have been told to wait until Monday. I am hoping on Monday it is not a case of "give it a few more days"!
    I again spoke to the duty manager today on the phone( nice lady) was told the same as you to wait till Monday. I did say you told me Tuesday,then Wednesday and as the website now  say’s Friday. She did say that Monday was a hopeful target.  I think the ticket office is overwhelmed. My fear is that tickets will not get to people on time as every day it’s being pushed back. I did get my tickets on Sunday @ 11.30am so if it is Monday that will be over a week which is so poor. Not there fault I know but still not acceptable. Hopefully I’ll be at the game if they arrive. 
    I have tried the polite email approach but am still waiting. The reply from the Duty Manager of Monday being a hopeful target does not give you much confidence. Like you I made my purchase around 1130-1145 on the Sunday and you do wonder how close to the wire we will get our tickets-meanwhile I have recieved two emails from the club about the mascots!
    You’d think if they were short staffed and under pressure and needed extra help they could just ask the fan base. I’m sure there are plenty who’d help out writing addresses on envelopes and sticking the tickets in etc to help alleviate the pressure whilst the staff dealt with other more pressing issues.

    I’m surprised how some people have been getting their emails with tickets attached, mine arrived within five minutes, and some haven’t. Why? Something that definitely needs looking at.
    Absolutely. Whilst I am pleased others seem to get their tickets through rapidly it has to be concerning that a reasonable number of those of us who ordered back on Sunday are still waiting and it seems we are expected to accept that we will get them at some point with staff referring to a Monday date as merely hopeful. You would have thought they would focus on those people whose emails are outstanding to clear the backlog first?
    You wonder if there is any joined up thinking? Is anyone thinking if those who have yet to receive their emails have anything in common? ie do they all have Gmail accounts? There must be a reason other than volume.
    Mine is a @btinternet.com address and it allows me to get copious emails from the club (mascot packages, 'win cash prizes with matchday with Valley Gold Jackport prizes 'etc)-anything in fact it seems apart from Play Off tickets!

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