Play - Off Ticket information 24-25 (Home seats SOLD OUT)

carly burn said:

What they should've done imo is this.
Monday & Tuesday. Allow season ticket holders to buy thier seats and their seats only. No extras.
Wednesday. Allow season ticket holders and VG to buy the equivalent of their ST ticket plus 2 extras anywhere they want in the ground including those not taken up on Monday and Tuesday.
Thursday put the rest on General sale.

What they should do now is honour their original statement & put all the ST seats on sale  TODAY. 

All those who panicked bought should accept it. You have a ticket for the match. Accept that you panicked & now have a seat in the West or Block B of the AC stand instead of your usual in North Upper.

I've waited patiently to buy mine. Was originally going to be Tuesday.... then Wednesday. Now its Friday.

All because you couldn't wait an hour or two on Sunday. 

Pah  !!

And thanks @clive. I stand by what I said. Everyone who wants a ticket will probably get one......if everyone followed the procedures from Sunday onwards. 

LargeAddick said:

golfaddick said:

So, all your ST holders who were panicking so much on Sunday & Monday that you decided to buy all the non ST seats are now returning those tickets & taking up your ST seats. 

Many many thanks. 

I did offer to get yours on Sunday when I purchased mine …..

Here we go.
I was just thinking , golfies been around along time.
Surely if he'd of asked someone would of got him a ticket.
Instead he'll have to storm the turnstiles like he did at Cray Valley.

LargeAddick said:

golfaddick said:

So, all your ST holders who were panicking so much on Sunday & Monday that you decided to buy all the non ST seats are now returning those tickets & taking up your ST seats. 

Many many thanks. 

I did offer to get yours on Sunday when I purchased mine …..

I know and thanks. Just didn't realise there would be amount of panic amongst 7000 ST holders. 

AFKABartram said:

Everyone else’s fault..

Do you know if golfie is a scouser?

4 currently showing in West Block A

Any news when tickets will be emailed over? Or is it still delayed ?

Er_Be_Ab_Pl_Wo_Wo_Ch said:

I've found another hidden feature of the ticket page - probably not the first to find it - but I feel like I've reached Level 10 now.

The stadium map is all 'greyed' out, but block NWC is clickable, with 8 seats available at the time of typing, for the 16-20 age range. Anyone with an account, and in that age range, would be able to buy them right now.

All eight tickets for 16-20 year olds are still available for purchase.

I've not read the entirety of this thread given the size of it, so apologies if already discussed. BUT, it begs the question why ST & VG got +4 surely for a game like this when +1 is sufficient. I have my ticket but fear some fans may miss out when others who aren't necessarily Charlton, get a ticket. I also understand the club wanting to max out the ground but surely not at the expense of regular fans who may not be ST / VG.

Should we get to the final, then this methodology needs to be thought through.

Adios

It's unfortunate that the club issued an "Are you play-off ready?" piece on the OS last week, when it turned out that the club really wasn't. They really should have published something separate on how to get your season-ticket seat, because it got lost amid the detail of the timing, but hindsight's a wonderful thing.

But servers crashing aside, the ticket site really should be designed so you don't need a separate set of instructions to use it when something big comes up - there really wasn't any thought in the user-experience side of it, to use the jargon. If it was better designed, season-ticket holders wouldn't have panicked and bought random seats.

At least the club is taking time to fix things for season-ticket holders, even if that means inconveniencing everyone else by making them wait a bit longer. Hopefully lessons are being learned (and the people who are learning them will still be here next time something like this happens).

Now we all have to remember how bad it was trying to get into the ground in 2019 and remember to turn up early!

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Er_Be_Ab_Pl_Wo_Wo_Ch said:

I've found another hidden feature of the ticket page - probably not the first to find it - but I feel like I've reached Level 10 now.

The stadium map is all 'greyed' out, but block NWC is clickable, with 8 seats available at the time of typing, for the 16-20 age range. Anyone with an account, and in that age range, would be able to buy them right now.

All eight tickets for 16-20 year olds are still available for purchase.

oh yes. you have to click ok (not cancel), to proceed then add to basket and be aged 16-20 on the system, then currently 5 x £10 are available.

Spanish said:

I've not read the entirety of this thread given the size of it, so apologies if already discussed. BUT, it begs the question why ST & VG got +4 surely for a game like this when +1 is sufficient. I have my ticket but fear some fans may miss out when others who aren't necessarily Charlton, get a ticket. I also understand the club wanting to max out the ground but surely not at the expense of regular fans who may not be ST / VG.

Should we get to the final, then this methodology needs to be thought through.

Adios

I never understand this viewpoint. And it comes up every single time there's a game with high demand. 

InspectorSands said:

It's unfortunate that the club issued an "Are you play-off ready?" piece on the OS last week, when it turned out that the club really wasn't. They really should have published something separate on how to get your season-ticket seat, because it got lost amid the detail of the timing, but hindsight's a wonderful thing.

But servers crashing aside, the ticket site really should be designed so you don't need a separate set of instructions to use it when something big comes up - there really wasn't any thought in the user-experience side of it, to use the jargon. If it was better designed, season-ticket holders wouldn't have panicked and bought random seats.

At least the club is taking time to fix things for season-ticket holders, even if that means inconveniencing everyone else by making them wait a bit longer. Hopefully lessons are being learned (and the people who are learning them will still be here next time something like this happens).

Now we all have to remember how bad it was trying to get into the ground in 2019 and remember to turn up early!

I think one of the big errors they made was using the sale of playoff tickets as a carrot for buying a new season ticket. It was just another caveat that had to be administered.
The system and staff got completely overwhelmed with the various complexities those in charge asked of it and them.

Been refreshing the ticket page randomly and just lucked out, 2 seats in block D of the AC stand and had the email confirmation almost immediately.

Airman Brown said:

StrikerFirmani said:

CAFC sent out an e-mail stating:

As one of our 2024/25 or 2025/26 season ticket holders, you have until 10.59am tomorrow (Wednesday, May 7th) to purchase your season ticket seat for our huge play-off semi-final against Wycombe Wanderers on Thursday, May 15th (KO 8pm)!

Unfortunately as I am now informed by the CAFC Ticket office ST 2025/26 were nor being held.

This type of contradiction is unhelpful and seriously incompetent.

 Although they have back tracked on the deadline some peoples ST seats have become unavailable like mine so there is still an anomaly in getting a ticket at the moment. 

Yes. It was apparent to me that they had not reserved the seats of new 25/26 season ticket holders, probably  because they don’t have the ability to overlay them on the 24/25 stadium map. Therefore 24/25 season-ticket holders were able to buy them, and did, making nonsense of the offer to 25/26 purchasers.

This is straightforward management error rather than a software issue. At best the comms message was seriously misleading.

Staff are clearly paying a hefty price in terms of correcting the inadequate messaging about how to buy your 24/25 season ticket too, creating unnecessary workload. I only worked it out myself when I switched to a laptop. The apparent scale of the problem makes it a serious error.

Airman, I purchased my 25/26 season ticket a few weeks back same stand/block/seat as 24/25 and could not get option to purchase my seat till this morning, I think there were more problems than just this one.