Barclays Outage.

Clem_Snide · February 2

Anyone else caught up in this fiasco?

Been going on for 3 days now? I currently have 3 transfers to my account "missing", am unable to use my debit card or Samsung Pay and have just received an email from TFL telling me my travel payments for the last 3 days have all been declined......

Absolute joke, if you contact them all they are replying with are generic statements advising you can still use your debit card (you can't) or withdraw cash (haven't tried).

They actually advised people on Social Media, who hadn't received wages to go to a food bank or borrow money from relatives!

Suffice to say after nearly 35 years of being a customer we will be parting ways once this is over.

shine166 · February 2

Shows how easy a cashless society can go tits up.

cantersaddick · February 2

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

clb74 · February 2

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Could you do that for a house move?

MrOneLung · February 2

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

I would say 95% of people use one bank. Might have credit card with a couple of others but mainly use one.

shirty5 · February 2

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Well you’ve got plenty to choose from however some of us are not that forward minded when it comes to a very rare situation that is currently happening with Barclays

SuedeAdidas · February 2

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

It definitely dilutes your risk - but it depends where the system fail is…..see last year’s CrowdStrike debacle as an example. That pretty much impacted everything.

Scoham · February 2

My old car was being collected having sold it on Motorway (good recommendation on here whoever suggested it), ended up letting them take it and getting a guarantee of payment email saying I’ll get the money Monday. The guy collecting it couldn’t be bothered with checking for any missed damage, so the risk was I left it uninsured on my driveway (since I switched my insurance to my new car) and someone else collects it next week and looks for anything minor I’ve missed and potentially lose out on whatever amount they try to take off.

Fortunately I received my wages in the morning and was able to transfer some to our joint account before the mortgage came out on yesterday.

JohnnyH2 · February 2

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Have loads of credit cards with loads of different banks, but would never have previously considered having more than 1 current account, seeing as I only have 1 job, I could not fund another current account

cantersaddick · February 2

clb74 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Could you do that for a house move?

Why would it affect that? Actually helped us when we bought our house as being an existing customer with a bank already can get you access to better mortgage rates.

You lot are missing out. I make a serious amount in additional interest, cash back, points, completely free travel insurance for a year free international transactions and better exchange rates just by keeping my money mobile. We do a monthly review to make sure we're maximising everything (my wife's very good at this and we're both analysts so obviously there's an excellent spreadsheet). So far this FY it's at about £800 better off than if we'd just stuck to our main bank.

Fortune 82nd Minute · February 2

JohnnyH2 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Have loads of credit cards with loads of different banks, but would never have previously considered having more than 1 current account, seeing as I only have 1 job, I could not fund another current account

If you have more than one bank account, it's easy to fund them with the minimum amount required each month.

Just set a direct debit up on each and transfer the required amount from one to the other, then transfer it back again to the first account.

cantersaddick · February 2

JohnnyH2 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Have loads of credit cards with loads of different banks, but would never have previously considered having more than 1 current account, seeing as I only have 1 job, I could not fund another current account

Check the rules for each account but you don't always need to fund it. Nationwide we got a shared account because they were doing a deal on free travel insurance for a year (which was incredibly highly rated as insurance goes, covered my nut allergy which is usually at least a £150 add on and covered winter sports) we each put in £100 and haven't touched it since.

We each have a Halifax account which we pay our side hustle income into. This makes it easier come end of financial year for tax return and accounting purposes. We also like to keep it separate as we transfer from here to investments. Incomes not regular so sometimes these don't get funded at all for a few months. Still fine.

Monzo which I use for foreign transactions I only fund when I'm going abroad or sending money abroad

Henry Irving · February 2

Wonder if Charlton bank with Barclays?

Would explain the lack of transfers.

shine166 · February 2

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

clb74 · February 2

cantersaddick said:

clb74 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Could you do that for a house move?

Why would it affect that? Actually helped us when we bought our house as being an existing customer with a bank already can get you access to better mortgage rates.

You lot are missing out. I make a serious amount in additional interest, cash back, points, completely free travel insurance for a year free international transactions and better exchange rates just by keeping my money mobile. We do a monthly review to make sure we're maximising everything (my wife's very good at this and we're both analysts so obviously there's an excellent spreadsheet). So far this FY it's at about £800 better off than if we'd just stuck to our main bank.

There's people out there who are at the moment are homeless due to house sale not going through because of barclays going down.

I get for small amounts having a few bank accounts.

But if you've got a £4000 tax bill to pay unless you've got the money to have £4000 in each bank account you wouldn't of been able to pay the tax bill

cantersaddick · February 2

shine166 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

I'm well aware of people in that situation. One of my previous jobs was about access to bank accounts (amongst other services) for inclusion groups.

But anyone who is employed or recieving a pension has the ability to shop around and get deals. From the OP it was pretty clear he was employed, hence my question.

cantersaddick · February 2

clb74 said:

cantersaddick said:

clb74 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Could you do that for a house move?

Why would it affect that? Actually helped us when we bought our house as being an existing customer with a bank already can get you access to better mortgage rates.

You lot are missing out. I make a serious amount in additional interest, cash back, points, completely free travel insurance for a year free international transactions and better exchange rates just by keeping my money mobile. We do a monthly review to make sure we're maximising everything (my wife's very good at this and we're both analysts so obviously there's an excellent spreadsheet). So far this FY it's at about £800 better off than if we'd just stuck to our main bank.

There's people out there who are at the moment are homeless due to house sale not going through because of barclays going down.

I get for small amounts having a few bank accounts.

But if you've got a £4000 tax bill to pay unless you've got the money to have £4000 in each bank account you wouldn't of been able to pay the tax bill

True, but those will be a relatively small number of isolated incidents. If my main bank went down I wouldn't be able to pay those sort of bills sure. But I could get through a week of life without really noticing.

shine166 · February 2

cantersaddick said:

shine166 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

I'm well aware of people in that situation. One of my previous jobs was about access to bank accounts (amongst other services) for inclusion groups.

But anyone who is employed or recieving a pension has the ability to shop around and get deals. From the OP it was pretty clear he was employed, hence my question.

Do people have pensions split over multiple accounts? Not quite sure what the relevance is right now for being able to shop around.

Hal1x · February 2

Henry Irving said:

Wonder if Charlton bank with Barclays?

Would explain the lack of transfers.

surely we bank with the NewYorkChaseManhattenChicagoTrumpGlobalMegaBankCorps.

cantersaddick · February 2

shine166 said:

cantersaddick said:

shine166 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

I'm well aware of people in that situation. One of my previous jobs was about access to bank accounts (amongst other services) for inclusion groups.

But anyone who is employed or recieving a pension has the ability to shop around and get deals. From the OP it was pretty clear he was employed, hence my question.

Do people have pensions split over multiple accounts? Not quite sure what the relevance is right now for being able to shop around.

If you get a pension you have enough income to have accounts with another bank in order to get access to better savings rates or other deals. The point being it really doesn't require much. I even did it when I was a student.

In terms of the relevance - In response to the OP I asked a question about whether people do all of their banking with one bank as it genuinely surprised me that people would as they will be losing out on a fair chunk of cash. You responded to that saying not everyone can, which I agreed with but pointed out it's not reliant on huge amounts of cash and thay anyone employed or recieving a pension can do it. So it's relevant because I was responding to a point you raised about a question I asked in response to the OP. That's how conversations usually work

Its relevant because shopping around not only can make you serious amounts of cash bit also safeguard against this sort of situation (other than extreme cases like completing on a house).

shine166 · February 2

cantersaddick said:

shine166 said:

cantersaddick said:

shine166 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

I'm well aware of people in that situation. One of my previous jobs was about access to bank accounts (amongst other services) for inclusion groups.

But anyone who is employed or recieving a pension has the ability to shop around and get deals. From the OP it was pretty clear he was employed, hence my question.

Do people have pensions split over multiple accounts? Not quite sure what the relevance is right now for being able to shop around.

If you get a pension you have enough income to have accounts with another bank in order to get access to better savings rates or other deals.

In terms of the relevance - In response to the OP I asked a question about whether people do all of their banking with one bank as it genuinely surprised me that people would as they will be losing out on a fair chunk of cash. You responded to that saying not everyone can, which I agreed with but pointed out it's not reliant on huge amounts of cash and thay anyone employed or recieving a pension can do it. I even did it when I was a student. So it's relevant because I was responding to a point you raised about a question I asked in response to the OP. That's how conversations usually work

So long story short, the customers could have avoided this issue themselves?

seth plum · February 2

Stuff like this, and the Horizon scandal, is something that feeds into my decision not to get a smart meter despite British Gas and others continually issuing threats.
I also don’t buy into the cashless society thing that forces you into technology when you’d rather not.

valleynick66 · February 2

Not sure I fully agree with the suggestion of good to have accounts with multiple banks unless you really have done this only to grab a deal. In which case it’s a different scenario to the ‘inconvenience’ factor of the current outage as you would not necessarily have readily accessible cash’ in them.

However, it does highlight the benefit of a separate credit card for an emergency scenario as a short term solution (as they are designed for).

Easy with hindsight of course.

cantersaddick · February 2

shine166 said:

cantersaddick said:

shine166 said:

cantersaddick said:

shine166 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

I'm well aware of people in that situation. One of my previous jobs was about access to bank accounts (amongst other services) for inclusion groups.

But anyone who is employed or recieving a pension has the ability to shop around and get deals. From the OP it was pretty clear he was employed, hence my question.

Do people have pensions split over multiple accounts? Not quite sure what the relevance is right now for being able to shop around.

If you get a pension you have enough income to have accounts with another bank in order to get access to better savings rates or other deals.

In terms of the relevance - In response to the OP I asked a question about whether people do all of their banking with one bank as it genuinely surprised me that people would as they will be losing out on a fair chunk of cash. You responded to that saying not everyone can, which I agreed with but pointed out it's not reliant on huge amounts of cash and thay anyone employed or recieving a pension can do it. I even did it when I was a student. So it's relevant because I was responding to a point you raised about a question I asked in response to the OP. That's how conversations usually work

So long story short, the customers could have avoided this issue themselves?

Just missed my edit to the above. Not saying avoid the issue but one of the benefits is safeguarding and protecting yourself against this sort of thing.

Point of note. I wasn't telling anyone what they should or shouldn't do. I asked a genuine question about whether people genuinely do all their banking with one bank. I was genuinely shocked that people might. I get traditionally you might have had a relationship with a bank and so stuck with them. But in this internet age with so much information and the market busier and competition so much more clear it just seemed obvious to me to take around of various deals.

I've explained my reasoning for doing what I do (and this is a benefit I hadn't really considered until this thread). Still not sure why anyone would limit themselves to a single bank when there is so much choice.

cantersaddick · February 2

valleynick66 said:

Not sure I fully agree with the suggestion of good to have accounts with multiple banks unless you really have done this only to grab a deal. In which case it’s a different scenario to the ‘inconvenience’ factor of the current outage as you would not necessarily have readily accessible cash’ in them.

However, it does highlight the benefit of a separate credit card for an emergency scenario as a short term solution (as they are designed for).

Easy with hindsight of course.

My point included credit cards but people have rather latched onto the accounts bit.

AFKABartram · February 2

cantersaddick said:

JohnnyH2 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Have loads of credit cards with loads of different banks, but would never have previously considered having more than 1 current account, seeing as I only have 1 job, I could not fund another current account

highly rated as insurance goes, covered my but allergy which is usually at least a £150 add on

You have a but allergy Canters?

Clem_Snide · February 2

To be clear, I am not in a position where I have no money. I have credit cards and savings elsewhere that I can use.

The point I was making is the totally unacceptable response to the problem from Barclays themselves.

Generic responses ignoring specific reasonable questions are simply winding people up and fanning the flames of panic.

They have made no formal statement other than "we are working to fix it and it's taking longer than we hoped". They have not said what the issue is - so speculation is rife it's a cyber attack.

I am lucky that it's a no more than a royal pain in the arse for me, however, there are 1000s who are on the breadline and haven't received wages, have no access to their money and are effectively being given a shrug of the shoulders and told to go and beg for help.

cantersaddick · February 2

AFKABartram said:

cantersaddick said:

JohnnyH2 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Have loads of credit cards with loads of different banks, but would never have previously considered having more than 1 current account, seeing as I only have 1 job, I could not fund another current account

highly rated as insurance goes, covered my but allergy which is usually at least a £150 add on

You have a but allergy Canters?

Dammit! Nut allergy! 🤣

PrincessFiona · February 2

MrOneLung said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

I would say 95% of people use one bank. Might have credit card with a couple of others but mainly use one.

definitely worth having at least 2 options for payments (with different banking groups) - even if it is just a credit card with another bank with a small limit

seth plum · February 2

cantersaddick said:

shine166 said:

cantersaddick said:

shine166 said:

cantersaddick said:

shine166 said:

cantersaddick said:

Genuine question. You do all your banking with one bank?

Mostly due to trying to get better deals on savings rates, international travel, credit card cash back/points and account add ons like travel insurance I have accounts with 7 different banks 5 of which I have ability to spend money on a card with. My main one is santander. But also have amex, monzo, nationwide, Halifax.

If one of them went down I'd just use an alternative.

Millions of people barely have much money in 1 account, let alone multiple accounts with options.

I'm well aware of people in that situation. One of my previous jobs was about access to bank accounts (amongst other services) for inclusion groups.

But anyone who is employed or recieving a pension has the ability to shop around and get deals. From the OP it was pretty clear he was employed, hence my question.

Do people have pensions split over multiple accounts? Not quite sure what the relevance is right now for being able to shop around.

If you get a pension you have enough income to have accounts with another bank in order to get access to better savings rates or other deals.

In terms of the relevance - In response to the OP I asked a question about whether people do all of their banking with one bank as it genuinely surprised me that people would as they will be losing out on a fair chunk of cash. You responded to that saying not everyone can, which I agreed with but pointed out it's not reliant on huge amounts of cash and thay anyone employed or recieving a pension can do it. I even did it when I was a student. So it's relevant because I was responding to a point you raised about a question I asked in response to the OP. That's how conversations usually work

So long story short, the customers could have avoided this issue themselves?

Just missed my edit to the above. Not saying avoid the issue but one of the benefits is safeguarding and protecting yourself against this sort of thing.

Point of note. I wasn't telling anyone what they should or shouldn't do. I asked a genuine question about whether people genuinely do all their banking with one bank. I was genuinely shocked that people might. I get traditionally you might have had a relationship with a bank and so stuck with them. But in this internet age with so much information and the market busier and competition so much more clear it just seemed obvious to me to take around of various deals.

I've explained my reasoning for doing what I do (and this is a benefit I hadn't really considered until this thread). Still not sure why anyone would limit themselves to a single bank when there is so much choice.

People don’t really have a choice about whether to have a bank or not, although banking with the Post Office was a decent choice before it was trying to act like a commercial bank.
From my perspective alone, I believe the more banks you have the more energy and credence you inject into the hugely flawed capitalist system. That’s why, for me, First Direct (yes part of the very nasty HSBC group) as a bank is enough, and any extra money goes into premium bonds.
This is my personal perspective and I accept I might be the only person that feels this way.

Arsenetatters · February 2

I’m a Barclays customer but I have no idea what an outage means. I thought it was a spelling mistake for outrage.

Off to buy newspaper with cash.

Barclays Outage.

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