Conveyancing Solicitors

IdleHans said:

I raised a formal complaint with mine, and received an acknowledgement email thus:

"Thank you for the below, your complaint of which has been acknowledge.

I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."

Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?

WrightCharlie said:

I've used Tom Bexhell of Martin Tolhurst in Ashford twice in the last half a dozen years........ all done online, no office visits and he keeps things moving along well. He also helped after the event (6 months+) when I had a few questions...... and he didn't bill me.
Thoroughly recommend him.

JaShea99 said:

LargeAddick said:

IdleHans said:

I raised a formal complaint with mine, and received an acknowledgement email thus:

"Thank you for the below, your complaint of which has been acknowledge.

I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."

Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?

If you end up with quicker responses as a result are you really bothered with some grammatical errors?

It’s not so much being bothered, but if someone can’t get basic grammar that an 8 year old should know right, what others mistakes are they likely to make?

LargeAddick said:

JaShea99 said:

LargeAddick said:

IdleHans said:

I raised a formal complaint with mine, and received an acknowledgement email thus:

"Thank you for the below, your complaint of which has been acknowledge.

I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."

Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?

If you end up with quicker responses as a result are you really bothered with some grammatical errors?

It’s not so much being bothered, but if someone can’t get basic grammar that an 8 year old should know right, what others mistakes are they likely to make?

I get where you are coming from and if I’d received a letter on headed paper written as such I too would be disappointed. But we are talking about someone firing off an email. One of a hundred such emails they send in a day. If you wanted it spell checked and grammatically correct they’d only be sending 50 such emails and people would be complaining about delays in communication. Therein lies the crux of the matter. Most conveyancers take on too much work, leading to delays communicating with some clients, and also leads to cutting corners, and if cutting corners means bad grammar then, in my opinion, so be it. As long as the job gets done, properly, is it really a big deal.

As I said previously, I work for a small local Solicitor. A friend on CL, who lives locally to me, asked if I could recommend a Solicitor at our firm to deal with a property sale. I could have recommended a couple. One is good at their job but takes on too much work, spreads themselves too thinly, and things drag on a bit. Another is also very good at their job but is very diligent, works hard for their clients and goes above and beyond. Obviously I recommended the latter. The poster on here couldn’t have been happier with the service received.

There are good and bad conveyancers at all firms and that’s why I said previously to go on a personal recommendation, not of the firm itself, but of the actual solicitor. If I recommended the Solicitor above to you it wouldn’t matter if you lived in Carlisle or Crayford because they’d do a good job for you irrespective of your location.

PS - please don’t ask, they have recently departed the firm for pastures new.

LargeAddick said:

IdleHans said:

I raised a formal complaint with mine, and received an acknowledgement email thus:

"Thank you for the below, your complaint of which has been acknowledge.

I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."

Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?

If you end up with quicker responses as a result are you really bothered with some grammatical errors?

I wouldn't use anyone else now.

WrightCharlie said:

PrincessFiona said:

Reviving this as need one for a house sale - any uptodate recommendations?

How did it go with Tom Bexhell of Martin Tolhurst in Ashford 

Hi Fiona, I used Tom (estate agent recommendation) when I sold my house in Kent and both he and his assistant were great, they helped push my sale through just a couple of days before Christmas the year when sales and prices started to get tricky, Dec 2022.
I went back to them for a house purchase in Suffolk the following summer. I was already up here but all of my stuff was online/digital so the geography didn't matter.
I'd use him again.
Good luck with your sale, I hope it's quick and uneventful.

ken from bexley said:

Down here in Hythe, the market has been  'sluggish' for well over a year, and although we had viewers, could not see a suitable home, in Joyden's Wood for the price we thought was worthwhile. Plenty of bungalows, but either very overpriced, or needing a lot of work, such as kitchen/ bathroom, and being typical 50\60s, with elderly owners.

I feel that most solicitors in our experience, are still  working from home, and come into the office barely a day a week, since the Pandemic, Our's does but we have his mobile, and we have known the company for over 40 years. Phoned up about a change in our wills last week, only 1 returned the call!

I would avoid long chains, and houses with 'complicated owners', I do not buy leasehold, or new builds.
So at present the house remains of the market, as until after the budget I cannot see things changing much.
. 
I always get an estimate, and do quite a bit of research on  property before I even  offer. But not fixated with the same solicitor, even though we have his mobile!.  
Having worked on several property magazines, and know Bexley pretty well, and  will try again probably come Easter, Have no mortgage, and both my sons are in the building trade, one who has a property maintenance   company. The building cost's are rather 'eye watering' 

I understand that the government are 'talking' about speeding up the process, (on BBC News  this morning) offering inducements to first time buyers, some sort of home buyers report, funny we did that on the last sale 9 year's ago...... We shall see how the market goes, Oh and we have reduced the house by £45,000 in the past 30 months, before we get the agent around again.