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App Help

Todds_right_hook
Todds_right_hook Posts: 10,893
in Troubleshooting
I use an app (librelink) to monitor diabetes.  The app has died on me this morning, when I open it, im just getting a white screen, then the app closes.

I've tried turning my phone off and on but this hasn't helped.  The only other thing I can think off is to delete the app and reinstall but this will mean all my data will be lost. Any (sensible) ideas on what else I can try?

Comments

  • guinnessaddick
    guinnessaddick Posts: 28,754
    Todds_right_hook said:
    I use an app (librelink) to monitor diabetes.  The app has died on me this morning, when I open it, im just getting a white screen, then the app closes.

    I've tried turning my phone off and on but this hasn't helped.  The only other thing I can think off is to delete the app and reinstall but this will mean all my data will be lost. Any (sensible) ideas on what else I can try?
    Will you lose the data? if you log back into the same account, surely the data will still be there?
  • cafcpolo
    cafcpolo Posts: 3,815
    edited July 2023
    If you're on Android, press and hold the app, go to App Info. Do a force stop. Go to storage, clear cache (not data). Restart phone, give it another go.

    Could just be their services are down also, maybe wait an hour or two and try again.
  • Todds_right_hook
    Todds_right_hook Posts: 10,893
    guinnessaddick said:
    Todds_right_hook said:
    I use an app (librelink) to monitor diabetes.  The app has died on me this morning, when I open it, im just getting a white screen, then the app closes.

    I've tried turning my phone off and on but this hasn't helped.  The only other thing I can think off is to delete the app and reinstall but this will mean all my data will be lost. Any (sensible) ideas on what else I can try?
    Will you lose the data? if you log back into the same account, surely the data will still be there?
    I was going to delete the app and received a data will be lost message.  Although lost data is better than a broken app.
  • Todds_right_hook
    Todds_right_hook Posts: 10,893
    cafcpolo said:
    If you're on Android, press and hold the app, go to App Info. Do a force stop. Go to storage, clear cache (not data). Restart phone, give it another go.

    Could just be their services are down also, maybe wait an hour or two and try again.

    Thanks, but I'm an apple user.  Good point about the system being down, I'll wait for a bit
  • Chizz
    Chizz Posts: 28,353
    cafcpolo said:
    If you're on Android, press and hold the app, go to App Info. Do a force stop. Go to storage, clear cache (not data). Restart phone, give it another go.

    Could just be their services are down also, maybe wait an hour or two and try again.
    This is what I was going to suggest.  But my version would have had far too many words and be much, much harder to follow.  

    So, if you're on Android, follow what @cafcpolo says.  And if you're not, you should be!
  • cafcpolo
    cafcpolo Posts: 3,815
    Todds_right_hook said:
    cafcpolo said:
    If you're on Android, press and hold the app, go to App Info. Do a force stop. Go to storage, clear cache (not data). Restart phone, give it another go.

    Could just be their services are down also, maybe wait an hour or two and try again.

    Thanks, but I'm an apple user.  Good point about the system being down, I'll wait for a bit
    I think Apple have a function called Offload App. Basically allows you to delete the app, reinstall it but keep the data. Worth a google search.
  • stackitsteve
    stackitsteve Posts: 12,111
    Quick search on Twitter suggests iPhone users who completed the update had the same problem.

    this offers advice but replies from people say they’ve still lost their history.


  • Todds_right_hook
    Todds_right_hook Posts: 10,893
    The app is down. The developers have upgraded the app but it failed. They have removed it from the App Store until they have rectified the issue.

    thanks for your help all
  • DaveMehmet
    DaveMehmet Posts: 21,634
    If it helps, I’ve got a spare blood monitoring unit you can use in the meantime mate (I’m in Bexley). Have a spare finger pricker & test strips as well.
  • Todds_right_hook
    Todds_right_hook Posts: 10,893
    DaveMehmet said:
    If it helps, I’ve got a spare blood monitoring unit you can use in the meantime mate (I’m in Bexley). Have a spare finger pricker & test strips as well.
    Thanks for the offer. I live near darent valley and they have a spare ready for me to collect

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  • clive
    clive Posts: 19,544

    Anger and fear after popular diabetes app breaks

    https://www.bbc.co.uk/news/technology-66203549
  • Todds_right_hook
    Todds_right_hook Posts: 10,893
    clive said:

    Anger and fear after popular diabetes app breaks

    https://www.bbc.co.uk/news/technology-66203549
    David is a bit of a whinger! He was moaning about panicking when the app didn't work, then he moaned about finger pricking then confirmed he had a back up sensor!!!!! So David, your ability to test hasn't been affected at all then!

    abbots are sending out sensors to everyone who cant use the app. A weekend of finger pricking until my sensor arrives then back to normal!

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