Attention: Please take a moment to consider our terms and conditions before posting.
What to do if your tickets don't arrive
Comments
-
I would request that the ticket office consider a plan B for tomorrow and communicate the options clearlyvff said:
Good information & its helpful but it would be more reassuring if this was officially communicated. Not that I am doubting what the unnamed person from the unnamed company says to you (unnamed person on website).robroy said:Ok here we go.
I managed to get through and spoke to a nice chap.
There are five working there today and they have lists of emails about 200 each. The calls are coming in thick and fast.
He said don't panic and we should get the ticket emailed today. The first emails are being sent at 5pm and they will send every hour until 9. If your tickets arrive in the post then they are void if they send you a new one.
I asked the question “what happens if no ticket is emailed and it’s tomorrow and you are closed”. He said they are an external company and will be open so not to worry. He also said that if it comes to the day then you can take your confirmation email and payment card to Wembley and they will print it for you. There will be two areas doing this from 11:30am. West stand and another.
He said there have been plenty of errors with people getting tickets with concession stamped on by mistake etc.
They are working to get it sorted and at least we have tomorrow and worst case can go on the day with the email confirmation.
Fingers crossed for all my fellow Addicks out there waiting like me.
If the arrangements are not officially confirmed then it is only a guide / suggestion.
I paid by Credit card but don't have a pin set up - so if I ended up having to go to Wembley then they would likely ask for me to put in card with pin that I don't have...… ????………..Not a particularly reassuring last ditch fall back for me.
A bit of proper communication on the OS & contingency plan would help sort this. Good that the phone lines were opened until 9pm but additional plan is needed. I do not want to let down my 10 year old grand niece who is very excited about going to Wembley.
(Being open would be a start)
Call queue still full - I have been trying to get through for the past 1 hour and 3/4.
Queue still full - 16.08 - 16.20.
0 -
Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.1 -
I was told the club hadn't yet informed them when it would be sent out... that was less the a hour agoTom_Hovi said:Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.1 -
I'm more worried that the ticket will turn up tomorrow but i've requested via email to send an E-Ticket (of which they havent) and my hard ticket would be cancelled - without an e-ticket to replace it!Tom_Hovi said:Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.
what a fucking shambles. not enough staff on desk, not a phone system capable of handling the traffic, but even worse, not having the ticket office open on the last business day prior to the biggest game of the year!2 -
We all seem to have been told something different - essentially the same message but with different details as to when this famous email might be sent. Shambolic.shine166 said:
I was told the club hadn't yet informed them when it would be sent out... that was less the a hour agoTom_Hovi said:Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.2 -
I was just told the email address was no longer being monitored!!!!!!!! WTFTom_Hovi said:
We all seem to have been told something different - essentially the same message but with different details as to when this famous email might be sent. Shambolic.shine166 said:
I was told the club hadn't yet informed them when it would be sent out... that was less the a hour agoTom_Hovi said:Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.1 -
It would be helpful for the club / ticketing to advise that they will be open on Saturday / & working to resolve any tickets that have not arrived. I would then be happier to wait for tomorrow's post (rather than wasting hours on a permanently full phone queue) & be confident that I could get through for a duplicate to be emailed tomorrow.
Others may feel the same and the phone lines would free up - so that staff can then concentrate on sending out emails today. Hopefully many tickets would arrive tomorrow in the post and there would likely be fewer calls for duplicates tomorrow.
(Call queue full 16.35)
2 -
This is getting beyond a jokesterlingaddick said:
I was just told the email address was no longer being monitored!!!!!!!! WTFTom_Hovi said:
We all seem to have been told something different - essentially the same message but with different details as to when this famous email might be sent. Shambolic.shine166 said:
I was told the club hadn't yet informed them when it would be sent out... that was less the a hour agoTom_Hovi said:Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.0 -
I don't blame club staff for any problems but it's not a Wembley Stadium issue as Sunderland are selling via Ticketmaster. Charlton appear to have outsourced it to someone else.msomerton said:I will not blame the club staff, as they are dealing with which ever ticket sales company Wembly stadium use. So are constrained by there proceedures.2 -
https://www.ticketzone.co.uk/Airman Brown said:
I don't blame club staff for any problems but it's not a Wembley Stadium issue as Sunderland are selling via Ticketmaster. Charlton appear to have outsourced it to someone else.msomerton said:I will not blame the club staff, as they are dealing with which ever ticket sales company Wembly stadium use. So are constrained by there proceedures.
0 -
Sponsored links:
-
https://www.cafc.co.uk/news/view/5ce7d64bd7b3f/important-information-for-fans-yet-to-receive-their-wembley-ticketTom_Hovi said:
This is getting beyond a jokesterlingaddick said:
I was just told the email address was no longer being monitored!!!!!!!! WTFTom_Hovi said:
We all seem to have been told something different - essentially the same message but with different details as to when this famous email might be sent. Shambolic.shine166 said:
I was told the club hadn't yet informed them when it would be sent out... that was less the a hour agoTom_Hovi said:Despite being told 3.30 for the email, nothing yet received. Some people told 2pm, others 5pm, it all smacks of BS to me - so much different information out there. Nobody seems to have a clear idea of what is happening, least of all the club. Hopefully the bastard things will still turn up in the post tomorrow.
Not the CAFC ticket office's fault I'm sure but whoever is behind it, this is a woefully inefficient way to send out tickets. Relying on the postal service in 2019 when just about everyone has email is laughable.
"Fans are advised not to email the ticket office and to keep trying 03432 081 496 until they get through."0 -
It really is an utter f***ing shambles.2
-
No doubt the cheapest tender!Airman Brown said:
I don't blame club staff for any problems but it's not a Wembley Stadium issue as Sunderland are selling via Ticketmaster. Charlton appear to have outsourced it to someone else.msomerton said:I will not blame the club staff, as they are dealing with which ever ticket sales company Wembly stadium use. So are constrained by there proceedures.1 -
Ticket Master would have been able to handle the volume easily.
3 hours & the call queue is full - how the hell does anyone get an answer on the this damned line.
No plan B or communication either from the managers of the unnamed outsourced company / ticket office / or comms
Its 16.45 and lots of Charlton supporters without tickets will be arriving home soon
16.51 Ticket queue is still full.
0 -
Lot of people with short memories on here, people were up in arms that we used Ticketmaster last time.vff said:Ticket Master would have been able to handle the volume easily.
3 hours & the call queue is full - how the hell does anyone get an answer on the this damned line.
No plan B either from the managers of the unnamed outsourced company / ticket office / or comms
Its 16.45 and lots of Charlton supporters without tickets will be arriving home soon
0 -
People were ok after Ticket Master proved to be up to the job.PopIcon said:
Lot of people with short memories on here, people were up in arms that we used Ticketmaster last time.vff said:Ticket Master would have been able to handle the volume easily.
3 hours & the call queue is full - how the hell does anyone get an answer on the this damned line.
No plan B either from the managers of the unnamed outsourced company / ticket office / or comms
Its 16.45 and lots of Charlton supporters without tickets will be arriving home soon
Call queue is currently full 16.58 /17.05
This is a fecking pain in the balls
1 -
Does anyone know whether our ticket pick up point is the East or the West box-office?1
-
That was for a match at The Valley...PopIcon said:
Lot of people with short memories on here, people were up in arms that we used Ticketmaster last time.vff said:Ticket Master would have been able to handle the volume easily.
3 hours & the call queue is full - how the hell does anyone get an answer on the this damned line.
No plan B either from the managers of the unnamed outsourced company / ticket office / or comms
Its 16.45 and lots of Charlton supporters without tickets will be arriving home soon0 -
-
Sponsored links:
-
Bloody typical. I finally get through and they add me to the duplicate list. Ten minutes later, a knock on my door and it's my neighbour. The postman put my tickets through his door with his post by mistake.14
-
In Belgium?Airman Brown said:
I don't blame club staff for any problems but it's not a Wembley Stadium issue as Sunderland are selling via Ticketmaster. Charlton appear to have outsourced it to someone else.msomerton said:I will not blame the club staff, as they are dealing with which ever ticket sales company Wembly stadium use. So are constrained by there proceedures.0 -
There is a number for that.....Hang on......I have it here......03432 081496.....sterlingaddick said:
1 -
This is like Jim whites takeover deadlines.
2 o’clock emailed link - passed
5 o’clock emailed link - passed
send me my tickets you c*nts whoever is responsible!?!?1 -
No doubt the 1p commission on each ticket was too good for RD to turn down. Although the ticket says it did want to play and would have signed the original offer on the tableAirman Brown said:
That was for a match at The Valley...PopIcon said:
Lot of people with short memories on here, people were up in arms that we used Ticketmaster last time.vff said:Ticket Master would have been able to handle the volume easily.
3 hours & the call queue is full - how the hell does anyone get an answer on the this damned line.
No plan B either from the managers of the unnamed outsourced company / ticket office / or comms
Its 16.45 and lots of Charlton supporters without tickets will be arriving home soon
We are waiting in 6 but I've told my dad not to bother with the "hotline" today as seems the answers being given aren't helpful.
To be honest I booked the Donny home match online and the tickets ordered were Row H. When they arrived, they were Row BB. No point complaining though is there.
The ticketing system is better than a person answering a fone. But not by much! Imagine it's off the shelf IT software but poorly implemented at our end.0 -
I'm of the firm opinion that there isn't even a queue - i haven't heard of anyone actually being in the queue yet... only of people unable to join the queue.BR7_addick said:This is like Jim whites takeover deadlines.
2 o’clock emailed link - passed
5 o’clock emailed link - passed
send me my tickets you c*nts whoever is responsible!?!?
fucking joke.2 -
Just got back in..
tickets arrived but now on duplicate list so tickets are void0 -
I’m lucky enough to have got through mate I’m just waiting on the email they promised and keep putting back.sterlingaddick said:
I'm of the firm opinion that there isn't even a queue - i haven't heard of anyone actually being in the queue yet... only of people unable to join the queue.BR7_addick said:This is like Jim whites takeover deadlines.
2 o’clock emailed link - passed
5 o’clock emailed link - passed
send me my tickets you c*nts whoever is responsible!?!?
fucking joke.0 -
What time was that mate? been ringing since 11am and cant get through?BR7_addick said:
I’m lucky enough to have got through mate I’m just waiting on the email they promised and keep putting back.sterlingaddick said:
I'm of the firm opinion that there isn't even a queue - i haven't heard of anyone actually being in the queue yet... only of people unable to join the queue.BR7_addick said:This is like Jim whites takeover deadlines.
2 o’clock emailed link - passed
5 o’clock emailed link - passed
send me my tickets you c*nts whoever is responsible!?!?
fucking joke.
0 -
Have to agree with BR7 would someone please send me my fcuking tickets. My cash was taken quick enuff so cough up.
All fricken day spent either waiting on the postman or ringing someone who then says they have to email the club... Wtf!
CAFC sort it, statement of intent? something.... it's not difficult. Grrrrrr2
