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Official thread for Charlton tickets sold v Donny: SOLD OUT OF ALL THE BLOODY TICKETS.

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Comments

  • palarsehater
    palarsehater Posts: 12,300
    email response from club - they had a fault with system all vg holders should now be able to log in and buy
  • Addickted
    Addickted Posts: 19,456
    The Red Robin said:
    Addickted said:
    Buying tickets for the play off games - assuming you meet the required criteria - is a piece of piss, a doddle, as easy as buying anything else online or over the phone.

    The Club, in this instance, is not rubbish or a shit shower.
    Yes it is. 
    Have you managed to get tickets where you meet the required criteria?
  • Addickted
    Addickted Posts: 19,456
    BR7_addick said:
    Addickted said:
    Buying tickets for the play off games - assuming you meet the required criteria - is a piece of piss, a doddle, as easy as buying anything else online or over the phone.

    The Club, in this instance, is not rubbish or a shit shower.
    I must’ve of imagined the robot hanging up on me then, bore off
    Amazing how 19,000 or so tickets have managed to be sold over two days - including a bank holiday, without much fuss.

    If only I had your patience.
  • RedChaser
    RedChaser Posts: 19,888
    Weegie Addick said:
    RedChaser said:
    Weegie Addick said:
    Got on really easily. Then find it shows my VG as non-renewed....the joys!
    Why didn't you ask Lee to sort us out a few comps! 😉.
    I just might iif this doesn't work!!!
    Don't forget your favourite CAST member who hasn't paid his £5 subscription renewal yet @Weegie Addick   ;)
  • The Red Robin
    The Red Robin Posts: 26,138
    Addickted said:
    The Red Robin said:
    Addickted said:
    Buying tickets for the play off games - assuming you meet the required criteria - is a piece of piss, a doddle, as easy as buying anything else online or over the phone.

    The Club, in this instance, is not rubbish or a shit shower.
    Yes it is. 
    Have you managed to get tickets where you meet the required criteria?
    After 70 minutes of being blocked by the club's error, multiple tweets, emails and phonecalls and £120 a year later for VG, yes. Is that an acceptable experience to you?
  • Covered End
    Covered End Posts: 52,050
    edited May 2019
    clb74 said:
    Covered End said:
    clb74 said:
    palarsehater said:
    so you pay £120 for vg for most peoples sole reason being ticket priority it then doesnt work - and you cant complain or talk to anyone about it as they are busy. 
    I'm laughing at you can now go to the ticket office and purchase tickets for the home leg 9 days away.
    But your not allowed down there in person for the away leg 4 days away
    Did they change the rules this morning then ?
    It's always been the ticket off is open for home leg purchases on Wed 15th-Fri 17th.
    Sorry CE
    Why have the ticket office open for home game tickets but not away.
    I should think the majority of fans have already got thier home tickets 
    Can you imagine the rows if they opened this week for away sales only ?
    It would be mayhem down there.

    I should imagine they didn't open at all for 2 reasons.

    1 They couldn't cope, due to too few staff.

    2 If you're selling from the ticket office, online & an outsourced call centre, there could be difficulties.
    There were problems for last seasons play off games, with needing to transfer data, so the ticket office & call centre knew what had been sold.
  • Addickted
    Addickted Posts: 19,456
    So you've had to wait 70 minutes to get a ticket? I had to wait for 40, but was realistic enough to realise that many hundreds of others were trying to do the same thing.

    Nobody forced you to buy Valley Gold, you only did that to jump the queue. Your decision.

    This time 4 days ago the Club had no idea who, when or where we were playing.
  • Covered End
    Covered End Posts: 52,050
    807 aways left + 785 extra we can have.
    1592 left in total.

    If you can buy without a glitch, I still think they will make General Sale & am 99% confident you'll be ok at 2pm today.
  • Redrobo
    Redrobo Posts: 11,334
    Surprisingly few IT problems considering the numbers involved. I thought the process for season ticket holders for the home game was over complicated, especially for ipad users, but overall the staff have done very well.

    I am a bit surprised that so many have opted to phone for tickets. We all know how few staff we have so hardly surprising that there are long waiting times. More surprised that that those electing to buy this way are surprised! It was a good decision not to sell to personal callers as this would have slowed it all down further.


  • Croydon
    Croydon Posts: 12,742
    palarsehater said:
    Croydon said:
    Addickted said:
    Buying tickets for the play off games - assuming you meet the required criteria - is a piece of piss, a doddle, as easy as buying anything else online or over the phone.

    The Club, in this instance, is not rubbish or a shit shower.
    I do wonder why people have waited until now to check that their VG is linked correctly too.
    may have missed it but how do you check?, also mine worked for gillingham and then didnt this morning until i fired an email off at 9.41 and had no response but 9.45 worked fine. 
    Yeah that’s crap if there was a genuine issue on the site that meant your link didn’t show, but t should just be under the ‘memberships’ tab once you’ve logged in

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  • Acab
    Acab Posts: 725
    Addickted said:
    So you've had to wait 70 minutes to get a ticket? I had to wait for 40, but was realistic enough to realise that many hundreds of others were trying to do the same thing.

    Nobody forced you to buy Valley Gold, you only did that to jump the queue. Your decision.

    This time 4 days ago the Club had no idea who, when or where we were playing.
    To be fair when Valley Gold started about 92 I think nobody envisaged that it would be a requirement to queue jump. We were just helping towards the youth setup.
  • BR7_addick
    BR7_addick Posts: 10,215
    Addickted said:
    BR7_addick said:
    Addickted said:
    Buying tickets for the play off games - assuming you meet the required criteria - is a piece of piss, a doddle, as easy as buying anything else online or over the phone.

    The Club, in this instance, is not rubbish or a shit shower.
    I must’ve of imagined the robot hanging up on me then, bore off
    Amazing how 19,000 or so tickets have managed to be sold over two days - including a bank holiday, without much fuss.

    If only I had your patience.
    I must’ve imagined the robot hanging up on me then, bore off.
  • clb74
    clb74 Posts: 10,829
    Covered End said:
    clb74 said:
    Covered End said:
    clb74 said:
    palarsehater said:
    so you pay £120 for vg for most peoples sole reason being ticket priority it then doesnt work - and you cant complain or talk to anyone about it as they are busy. 
    I'm laughing at you can now go to the ticket office and purchase tickets for the home leg 9 days away.
    But your not allowed down there in person for the away leg 4 days away
    Did they change the rules this morning then ?
    It's always been the ticket off is open for home leg purchases on Wed 15th-Fri 17th.
    Sorry CE
    Why have the ticket office open for home game tickets but not away.
    I should think the majority of fans have already got thier home tickets 
    Can you imagine the rows if they opened this week for away sales only ?
    It would be mayhem down there.

    I should imagine they didn't open at all for 2 reasons.

    1 They couldn't cope, due to too few staff.

    2 If you're selling from the ticket office, online & an outsourced call centre, there could be difficulties.
    There were problems for last seasons play off games, with needing to transfer data, so the ticket office & call centre knew what had been sold.
    You could of opened for both home and away
  • Covered End
    Covered End Posts: 52,050
    Redrobo said:
    Surprisingly few IT problems considering the numbers involved. I thought the process for season ticket holders for the home game was over complicated, especially for ipad users, but overall the staff have done very well.

    I am a bit surprised that so many have opted to phone for tickets. We all know how few staff we have so hardly surprising that there are long waiting times. More surprised that that those electing to buy this way are surprised! It was a good decision not to sell to personal callers as this would have slowed it all down further.


    The calls don't go to the ticket office.
    They go to a call centre.
    Probably Ticketmaster.
  • MrLargo
    MrLargo Posts: 7,993
    Logged on, no queue at all. Bought 4 for Doncaster away, done in 5 minutes. Same experience as buying home tickets on Monday.

    Easy, don't understand the fuss. 

    Fraction over 800 left for the away game, plus the extra allocation if needed. They'll make general sale comfortably.
  • Rob7Lee
    Rob7Lee Posts: 9,609
    Easy, let the 9 o’clock rush go, logged on, no wait and tickets bought.
  • Covered End
    Covered End Posts: 52,050
    clb74 said:
    Covered End said:
    clb74 said:
    Covered End said:
    clb74 said:
    palarsehater said:
    so you pay £120 for vg for most peoples sole reason being ticket priority it then doesnt work - and you cant complain or talk to anyone about it as they are busy. 
    I'm laughing at you can now go to the ticket office and purchase tickets for the home leg 9 days away.
    But your not allowed down there in person for the away leg 4 days away
    Did they change the rules this morning then ?
    It's always been the ticket off is open for home leg purchases on Wed 15th-Fri 17th.
    Sorry CE
    Why have the ticket office open for home game tickets but not away.
    I should think the majority of fans have already got thier home tickets 
    Can you imagine the rows if they opened this week for away sales only ?
    It would be mayhem down there.

    I should imagine they didn't open at all for 2 reasons.

    1 They couldn't cope, due to too few staff.

    2 If you're selling from the ticket office, online & an outsourced call centre, there could be difficulties.
    There were problems for last seasons play off games, with needing to transfer data, so the ticket office & call centre knew what had been sold.
    You could of opened for both home and away
    They only have a few working in the ticket office.
    They couldn't possibly have coped with selling 28,000 tickets.
    If they could have, they would have.
  • clb74
    clb74 Posts: 10,829
    Covered End said:
    clb74 said:
    Covered End said:
    clb74 said:
    Covered End said:
    clb74 said:
    palarsehater said:
    so you pay £120 for vg for most peoples sole reason being ticket priority it then doesnt work - and you cant complain or talk to anyone about it as they are busy. 
    I'm laughing at you can now go to the ticket office and purchase tickets for the home leg 9 days away.
    But your not allowed down there in person for the away leg 4 days away
    Did they change the rules this morning then ?
    It's always been the ticket off is open for home leg purchases on Wed 15th-Fri 17th.
    Sorry CE
    Why have the ticket office open for home game tickets but not away.
    I should think the majority of fans have already got thier home tickets 
    Can you imagine the rows if they opened this week for away sales only ?
    It would be mayhem down there.

    I should imagine they didn't open at all for 2 reasons.

    1 They couldn't cope, due to too few staff.

    2 If you're selling from the ticket office, online & an outsourced call centre, there could be difficulties.
    There were problems for last seasons play off games, with needing to transfer data, so the ticket office & call centre knew what had been sold.
    You could of opened for both home and away
    They only have a few working in the ticket office.
    They couldn't possibly have coped with selling 28,000 tickets.
    If they could have, they would have.
    You could of helped out
  • Addickted
    Addickted Posts: 19,456
    edited May 2019
    Acab said:
    Addickted said:
    So you've had to wait 70 minutes to get a ticket? I had to wait for 40, but was realistic enough to realise that many hundreds of others were trying to do the same thing.

    Nobody forced you to buy Valley Gold, you only did that to jump the queue. Your decision.

    This time 4 days ago the Club had no idea who, when or where we were playing.
    To be fair when Valley Gold started about 92 I think nobody envisaged that it would be a requirement to queue jump. We were just helping towards the youth setup.
    I think @The Red Robin has just paid his full annual subscription to VG specifically to get play off tickets. Think it's quite right that VG patrons get some kind of ticketing priority.

    If that's not the case then I apologise.
  • cafc_se7
    cafc_se7 Posts: 2,282
    I’ve hada nightmare trying to buy tickets on behalf of my dad on his VG and I can’t get onto the call system and he’s not registered online. 

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  • Addictedoldgit
    Addictedoldgit Posts: 1,829
    After a stressful hour and quarter and sending e-mails to valley gold have now been able to buy 2 tickets.

    Wanted 5 but system refused, believe i read somewhere it was only 2 per person?
  • The Red Robin
    The Red Robin Posts: 26,138
    Addickted said:
    So you've had to wait 70 minutes to get a ticket? I had to wait for 40, but was realistic enough to realise that many hundreds of others were trying to do the same thing.

    Nobody forced you to buy Valley Gold, you only did that to jump the queue. Your decision.

    This time 4 days ago the Club had no idea who, when or where we were playing.
    It's not a competition mate. How do you explain the admin error that many have experienced today? Or will you just ignore that and keep pretending it's all wonderful? 
  • The Red Robin
    The Red Robin Posts: 26,138
    edited May 2019
    Addickted said:
    Acab said:
    Addickted said:
    So you've had to wait 70 minutes to get a ticket? I had to wait for 40, but was realistic enough to realise that many hundreds of others were trying to do the same thing.

    Nobody forced you to buy Valley Gold, you only did that to jump the queue. Your decision.

    This time 4 days ago the Club had no idea who, when or where we were playing.
    To be fair when Valley Gold started about 92 I think nobody envisaged that it would be a requirement to queue jump. We were just helping towards the youth setup.
    I think @The Red Robin has just paid his full annual subscription to VG specifically to get play off tickets. Think it's quite right that VG patrons get some kind of ticketing priority.

    If that's not the case then I apologise.
    I haven't actually. I've been a member for some time. £120 is clearly its annual cost. You're also not allowed to do that, you have to have been a member for three months I believe to benefit from being a VG member. 
  • Redrobo
    Redrobo Posts: 11,334
    Addictedoldgit said:
    After a stressful hour and quarter and sending e-mails to valley gold have now been able to buy 2 tickets.

    Wanted 5 but system refused, believe i read somewhere it was only 2 per person?
    Addictedoldgit said:
    After a stressful hour and quarter and sending e-mails to valley gold have now been able to buy 2 tickets.

    Wanted 5 but system refused, believe i read somewhere it was only 2 per person?
    That is what it said in the guidelines sent out by the club.
  • Covered End
    Covered End Posts: 52,050
    Addictedoldgit said:
    After a stressful hour and quarter and sending e-mails to valley gold have now been able to buy 2 tickets.

    Wanted 5 but system refused, believe i read somewhere it was only 2 per person?
    Yes 2 per person, but there will be plenty left, so don't know what happens then.
  • bobmunro
    bobmunro Posts: 20,861
    Covered End said:
    Addictedoldgit said:
    After a stressful hour and quarter and sending e-mails to valley gold have now been able to buy 2 tickets.

    Wanted 5 but system refused, believe i read somewhere it was only 2 per person?
    Yes 2 per person, but there will be plenty left, so don't know what happens then.

    I'm assuming general sale will still be 2 per person but no points/VG required.
  • PragueAddick
    PragueAddick Posts: 22,167
    The home sales figures look seriously impressive to me. I am sure @Airman Brown will have a much better perspective, but It looks to me we will beat the figure for the playoff game against Swindon under Parky, when our core fan base was in much better shape. I think it augurs well for any Wembley showdown against either of those two big boys. I would think we could muster the 35k we took to the 98 final. All of which is pretty amazing with that dark duck taped shadow hanging over us, as Airman tweeted yesterday ( not with those words:)
  • smurfd
    smurfd Posts: 162
    palarsehater said:
    now on you can pick to pick them up from away ground does anyone know what you will need to do this? would a print out surfice or would they ask for id
    Good point I bought a ticket for my mate with my loyalty points I was invited but had a prior engagement to see an old friend who is recovering from cancer so I will give him my 2018/2019 season ticket and a household bill with my address on it just in case.
  • The Red Robin
    The Red Robin Posts: 26,138
    I heard somewhere the club has counted season-ticket holders in the home ticket sales -i.e. assuming they all turn up. 
  • killerandflash
    killerandflash Posts: 69,947
    My home and away tickets arrived in the post today, well done the ticket office staff

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