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Ticket office to close 1pm on match days?

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  • Based on the demand for the play offs when it was near impossible to get through by phone & the ticket office was closed.
    You couldn't make it up. 
  • edited July 12
    That's not going to work. There will be plenty of walk ups after 1300.
  • 5pm midweek closing as well.
  • Very odd. What happens then if you forget or lose your season ticket, need a replacement ticket on the day and it's past 1pm?
  • The OS also states:

    89% of tickets bought for the club’s play-off final at Wembley were purchased online and that number was 83% for Charlton’s home leg semi-final against Doncaster Rovers

    True, but wasn't it basically the only way you could get tickets for those two matches.

    The 1pm matchday closure must be a typo error.

  • So no walk-ups at all allowed on a midweek match day after people finish work?

    I know the old scroat and his lackey complain that fans customers cost him money but I'm sure Airman has the figures that show every bum on a seat contributes SOME money to the club.

    Must be the only club in the world that actively make it difficult to come and watch the team
  • Perhaps Meire has returned?
    What next, no football to be played this season as there was clearly no demand for match day ticket purchases in the last month? 
  • Ha, nuts. Are there any other clubs in England that do this?
  • Very bad idea. Very bad.
  • Maybe it means that the main ticket office will be closing 2 hours before kick-offs,but you will still be able to purchase tickets from the additional booths which normally only open only on matchdays,the statement is very poorly worded & was this fully discussed at the fans forum?
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  • Very odd. What happens then if you forget or lose your season ticket, need a replacement ticket on the day and it's past 1pm?
    You will just have to turn around and go home. 
  • Based on the demand for the play offs when it was near impossible to get through by phone & the ticket office was closed.
    You couldn't make it up. 
    Quite. Possibly they are trying to eliminate the casual staff used to sell tickets on matchdays as a cost saving but as a business proposition that’s insane.
  • So walk up sales between 1pm and kickoff are prohibited by the owner and management of Charlton Athletic Football Club.
    I know that this is obvious, but I’m spelling it out because this decision is as incredible as it is reprehensible.

    Fans make last minute decisions for a variety of reasons, all of them valid and understandable.
  • clive said:
    Maybe it means that the main ticket office will be closing 2 hours before kick-offs,but you will still be able to purchase tickets from the additional booths which normally only open only on matchdays,the statement is very poorly worded & was this fully discussed at the fans forum?
    That would be a safety issue as the north stand ticket office can’t cope on its own.
  • So walk up sales between 1pm and kickoff are prohibited by the owner and management of Charlton Athletic Football Club.
    I know that this is obvious, but I’m spelling it out because this decision is as incredible as it is reprehensible.

    Fans make last minute decisions for a variety of reasons, all of them valid and understandable.
    It says "in person" sales between 10am and 4pm. 
  • The article has been amended. Ticket office open from 1000 till 1600 on Saturday match days. 
  • On a match Saturday: Phone lines close at 1pm.  Walk-ups 10am - 4pm.  What isn't mentioned is what the ticket office opening hours will be for an evening kick-off.  Normal evening closing at 5pm.  Would make a guess they'll stay open until 9pm.
  • It says you can buy in person from 1-4 on match days. Don’t see the problem 
  • Nicholas said:
    It says you can buy in person from 1-4 on match days. Don’t see the problem 
    It’s been changed. See above.
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  • Fairly large typo!
  • edited July 12

    The opening hours for Charlton Athletic’s Ticket Office have been adjusted for the 2019/20 campaign to match demand.

    Following the introduction of the club’s new online ticketing system at the start of the 2018/19 season, there has been a large increase in the percentage of tickets purchased online.

    89% of tickets bought for the club’s play-off final at Wembley were purchased online and that number was 83% for Charlton’s home leg semi-final against Doncaster Rovers.

    With an increase in supporters purchasing online, fans buying in-person and over the phone have reduced dramatically, especially on weekdays.

    The ticket office have examined in-person purchasing trends and as a result have adjusted ticket office opening hours to the below, beginning Monday, July 14th:

    Monday: 1pm-5pm

    Tuesday: 9:30am-5pm

    Wednesday: 9:30am-5pm

    Thursday: Closed

    Friday: 9:30am-5pm

    Non-Match Saturday: Closed

    Matchday Saturday: Phonelines 10am-1pm (in person 10am-4pm + 15 minutes after full-time)

    Sunday: Closed

    On the back of feedback from the Fans’ Forum, tickets going on sale for high demand games, will be made available at the same time whether a supporter be purchasing in-person, on the phone or online.


  • Yes Nicholas.  But it has been amended since it was first published. 
  • Curb_It said:
    Fairly large typo!

    if only they had someone who could proof read stuff before it was posted
  • So walk up sales between 1pm and kickoff are prohibited by the owner and management of Charlton Athletic Football Club.
    I know that this is obvious, but I’m spelling it out because this decision is as incredible as it is reprehensible.

    Fans make last minute decisions for a variety of reasons, all of them valid and understandable.
    As others have now said, it’s been changed since I first read it.
    I’ll l leave opinions re proof reading to the rest of you!
  • Very odd. What happens then if you forget or lose your season ticket, need a replacement ticket on the day and it's past 1pm?
    You will just have to turn around and go home. 
    Or go to a local pub.
  • Charlton life performing the proof reading duties yet again.

    Actually it's 'proofreading' - all one word.
  • Nicholas said:

    The opening hours for Charlton Athletic’s Ticket Office have been adjusted for the 2019/20 campaign to match demand.

    Following the introduction of the club’s new online ticketing system at the start of the 2018/19 season, there has been a large increase in the percentage of tickets purchased online.

    89% of tickets bought for the club’s play-off final at Wembley were purchased online and that number was 83% for Charlton’s home leg semi-final against Doncaster Rovers.

    With an increase in supporters purchasing online, fans buying in-person and over the phone have reduced dramatically, especially on weekdays.

    The ticket office have examined in-person purchasing trends and as a result have adjusted ticket office opening hours to the below, beginning Monday, July 14th:

    Monday: 1pm-5pm

    Tuesday: 9:30am-5pm

    Wednesday: 9:30am-5pm

    Thursday: Closed

    Friday: 9:30am-5pm

    Non-Match Saturday: Closed

    Matchday Saturday: Phonelines 10am-1pm (in person 10am-4pm + 15 minutes after full-time)

    Sunday: Closed

    On the back of feedback from the Fans’ Forum, tickets going on sale for high demand games, will be made available at the same time whether a supporter be purchasing in-person, on the phone or online.


    15 minutes after full time seems a bit short, if there was a queue of people would they really close the shutters before they were all served?
  • Nicholas said:

    The opening hours for Charlton Athletic’s Ticket Office have been adjusted for the 2019/20 campaign to match demand.

    Following the introduction of the club’s new online ticketing system at the start of the 2018/19 season, there has been a large increase in the percentage of tickets purchased online.

    89% of tickets bought for the club’s play-off final at Wembley were purchased online and that number was 83% for Charlton’s home leg semi-final against Doncaster Rovers.

    With an increase in supporters purchasing online, fans buying in-person and over the phone have reduced dramatically, especially on weekdays.

    The ticket office have examined in-person purchasing trends and as a result have adjusted ticket office opening hours to the below, beginning Monday, July 14th:

    Monday: 1pm-5pm

    Tuesday: 9:30am-5pm

    Wednesday: 9:30am-5pm

    Thursday: Closed

    Friday: 9:30am-5pm

    Non-Match Saturday: Closed

    Matchday Saturday: Phonelines 10am-1pm (in person 10am-4pm + 15 minutes after full-time)

    Sunday: Closed

    On the back of feedback from the Fans’ Forum, tickets going on sale for high demand games, will be made available at the same time whether a supporter be purchasing in-person, on the phone or online.


    15 minutes after full time seems a bit short, if there was a queue of people would they really close the shutters before they were all served?
    I think we all know the answer as to whether Roland would pay to have the ticket office left open a bit longer...
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Roland Out!