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New Ticketing System Launched

Match day tickets now on sale for Brighton/Norwich friendlies & the Shrewsbury League home games.
Also there are changes to some of the administration fees.

As part of the new system, there will be a £1.50 transaction fee for online bookings (applicable per transaction rather than per ticket). There will be no transaction fee for purchases made in person, while UK postage is now free for online bookings, which was priced at £1 last season. The booking fee for purchases made by phone remains at £2.50 per transaction.
https://www.cafc.co.uk/news/view/5b4c5c5000944/matchday-tickets-on-sale-as-new-ticketing-system-is-launched
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Comments

  • £1.50 charge for printing your own tickets at home.

    It's a joke.
    Not as bad as PikeyAir who charged us £25 each for checking in on-line.
  • Does anyone have any information on the Dulwich friendly this week? Can’t find any on the website apart from KO time.
  • Anyone know the ticket prices for the Crawley game on Saturday?
  • edited July 16
    Thats a good idea.

    Our club gets a lot of complaints and rightly so at times.

    But this is really good if you plan on going to more than 1 match.

    Well done all at Charlton
  • £1.50 charge for printing your own tickets at home.

    Is that a common practice? Can't say I've ever come across that.
  • still a £2.50 charge for booking over the phone. thought they could at least lower it to the same price as booking online.
  • No transaction fee for in person callers?
    How does entering data into the system when talking face-to-face be any different (cheaper?) than the same person entering the same data into the same system, but talking on a phone line?
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  • Thats a good idea.

    Our club gets a lot of complaints and rightly so at times.

    But this is really good if you plan on going to more than 1 match.

    Well done all at Charlton
    Whilst I agree, we are probably the 92nd club in the football league to bring this kind of system into play.
  • Once got charged £38 by Stubhub to print tickets at home

    they then tried to charge me again at the venue when I realised I'd printed the same ticket twice and not both individual tickets.
  • One of my mates is a Welling fan and remember him paying something like £40 (random price as cant remember what he paid) for four games which he could then pick and choose over the course of the season

    Is something I'd like to see Charlton do as can imagine there are those who'd like to get Season Tickets (in a world where Roland doesnt exist) yet are unable to because they dont have the Saturdays free to justify the cost
  • edited July 16
    So they want people to buy in person on the day rather than print at home? Why?
  • edited July 16
    £1.50 for printing at home but a £1.50 refund for the cost of the paper and for using up your entire reservoir of printer ink for those vile MacDonalds adverts that flood the paper.
    Environmentally friendly it is not.
    Waste paper on an industrial scale and powering through ink too.
    The club morons talk about using your smartphone. An assumption that sits alongside assuming everybody has Facebook and twitter and indeed computer equipment at home. Let alone food events being entirely non vegetarian.
    This is the club that flat out refused to tell the attending paying public the teams for the U18s final at the end of last season either by printing a team sheet for people, announcing the teams, or displaying those teams on the screen (which had an advert displayed for the whole match).
    Yeah yeah yeah, moaners gotta moan.
    Easier to dig out the moaners like me than engage with actual issues.
    BTW I journey to the Valley mid week to buy the tickets in person, not everybody has that option.
  • Scoham said:

    So they want people to buy in person on the day rather than print at home? Why?

    Except for away games, as you won't get points for that.
  • This offer is for online bookings only.

    A multi-match package will be available, online only, for the Addicks’ friendlies against Premier League side Brighton & Hove Albion and Championship club Norwich City.

    If supporters purchase tickets for both fixtures at the same time they will get the second fixture for half price, so an adult would pay £15 for both fixtures saving £5.
  • clive said:

    This offer is for online bookings only.

    A multi-match package will be available, online only, for the Addicks’ friendlies against Premier League side Brighton & Hove Albion and Championship club Norwich City.

    If supporters purchase tickets for both fixtures at the same time they will get the second fixture for half price, so an adult would pay £15 for both fixtures saving £5.
    Is that not false advertising? You don't save the £5 as you have to pay £1.50 for the privilege. And you can't do the multi-purchase in person to avoid the £1.50. I though there was a court case brought against RyanAir a year or two ago stating you couldn't advertise price/savings excluding the transaction fee if there was no way to avoid said fee.
  • BTW.
    What possible justification would Keohane have for forcing people to pay £1.50 for printing off their tickets at home? What additional expense does that cause to the club?
    Maybe somebody who knows about these things can explain.
    Is it to raise money for player breakfasts, or for the in crowd to stuff their faces on matchdays at our expense?
    Tell you what Cojones, instruct your underlings to cut each chip in half so 14 becomes 28. Voila a 100% increase in chip offerings for the plebs huh?
    Do that and you can increase the price by a couple of quid.

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  • I wonder who's coming up with this stuff. Has to be Keohane right, who else is there?
  • Keohane can't master Pistolet of Eggs in his specialist field, how can he be expected to mastermind the running of our club?
    His head reminds me of an egg, and Pistolet reminds me of having a wee.
    Put the two together and we might be getting somewhere.
  • Nug said:

    £1.50 charge for printing your own tickets at home.

    Is that a common practice? Can't say I've ever come across that.
    Lots of places like Ticketmaster and the like do it now
  • As a pensioner I find having a pay another £1:50 to book my ticket on line a liberty!
  • Is there still an extra charge if you buy in person two hours before the game (or however long it was)?
  • EastStand said:

    Ok, so let me just get this right.

    They're limiting the hours for ticket office in order to save money on staff, yet booking in person is free and booking online/over the phone costs the customer money.

    Won't that just force more people to book in person? Do they even want our money? Fucking morons.

    It's just penny pinching. In reality - if people have the ability to print the tickets themselves and save themselves a trip to the ticket office then they will do.

    £1.50 is hardly going to stop any but the most principled from printing at home.

    It's a liberty - but somehow all ticket outlets are getting away with this.
  • EastStand said:

    Ok, so let me just get this right.

    They're limiting the hours for ticket office in order to save money on staff, yet booking in person is free and booking online/over the phone costs the customer money.

    Won't that just force more people to book in person? Do they even want our money? Fucking morons.

    It's just penny pinching. In reality - if people have the ability to print the tickets themselves and save themselves a trip to the ticket office then they will do.

    £1.50 is hardly going to stop any but the most principled from printing at home.

    It's a liberty - but somehow all ticket outlets are getting away with this.
    I assume everyone (unless time is short) will get tickets posted out to them instead. Why print out your ticket if there's no saving?
  • will anyone be paying £1.50 as I thought we were all buying season tickets once RD has gone ;-)
  • EastStand said:

    Ok, so let me just get this right.

    They're limiting the hours for ticket office in order to save money on staff, yet booking in person is free and booking online/over the phone costs the customer money.

    Won't that just force more people to book in person? Do they even want our money? Fucking morons.

    It's just penny pinching. In reality - if people have the ability to print the tickets themselves and save themselves a trip to the ticket office then they will do.

    £1.50 is hardly going to stop any but the most principled from printing at home.

    It's a liberty - but somehow all ticket outlets are getting away with this.
    I assume everyone (unless time is short) will get tickets posted out to them instead. Why print out your ticket if there's no saving?
    Royal Mail intentionally throw all correspondence fro CAFC in the bin apparently.
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