I recently changed to a gmail account and ordered a ticket online on the morning of the Gillingham game. After 30 minutes the confirmation email hadn't come through, so I called the ticket office and they advised they often have problems with sending to gmail accounts as others have said.
So they arranged to send my ticket to the North stand ticket office for me to collect. Eventually the email came through to my gmail account at 6 pm, an hour after the game had ended! So, it would make sense for the ticket office to add some kind of notice to their system indicating there is this issue and advising that if ordering on the day of the game you would be best to click on the option to collect at the ground rather than printing at home.
Also, until recently on the payment page they were showing the AMEX logo along with Visa and MasterCard, which I hadn't noticed previously. I tried to pay with AMEX as I get airmails when I use that. It rejected my payment and when I called the ticket office they said it had never accepted AMEX. The lady I spoke to said she would mention it to her supervisor.
Going back to the Gillingham game, it rained most of that day and when I got to my seat at the very back of the West stand, rain was constantly dripping down on that and the 3 adjoining seats. Obviously no issue in finding another seat, but I did subsequently email the club alerting them to the problem with the stand roof. Apart from an automated response acknowledging receipt of my email, no one has bothered to reply even with a just brief one-liner thanking me for alerting them.
The ongoing issues with the ticket office and simple communications in the case above would seem to indicate the club needs to add back some strong people behind the scenes on the admin front.
It's not just ticket confirmation emails that aren't being delivered to gmail addresses, as I requested a password reminder that took over 24 hours to arrive...
Think they may be having a clamp down on kids tickets being used by adults. I bought the kids half year season tickets, and despite the purchase all going through, a few days later I recived an email for the kids from the ticket office asking for proof of age and unless received the season ticket would not be activated.
They have been on the clubs database since they were both born, both had season tickets from 2013 and the eldest child since 2009. We all stopped getting season tickets from 2016/17 but still continued to purchase match by match (the correct age groups) as this was still saving us money as we were sitting in the cheaper seats compared to our season tickets in the West Lower. I bought all 3 of us half year season tickets in the family stand last year, and have done again this season simply due to price.
Although not happy about having to provide proof due to 1 how secure would the data be held and 2 why did they need proof with how purchase history (we had been paying match by match throughout the season and never once asked)
So I sent off the prof of age, copies of their passports, no response form the club until we got an automated message on Christmas Day telling me I had not sent it in. Only once I had asked them to look into this did they acknowledge they had them and the tickets were now activated.
Surely if the club want to do stuff like kids for a quid they need to come up with better systems than this?
It's a sad state of affairs - not as if we are banged out every week , on the contrary. A supporter buys any sort of season ticket they should be congratulating not providing more barriers....
Think they may be having a clamp down on kids tickets being used by adults. I bought the kids half year season tickets, and despite the purchase all going through, a few days later I recived an email for the kids from the ticket office asking for proof of age and unless received the season ticket would not be activated.
They have been on the clubs database since they were both born, both had season tickets from 2013 and the eldest child since 2009. We all stopped getting season tickets from 2016/17 but still continued to purchase match by match (the correct age groups) as this was still saving us money as we were sitting in the cheaper seats compared to our season tickets in the West Lower. I bought all 3 of us half year season tickets in the family stand last year, and have done again this season simply due to price.
Although not happy about having to provide proof due to 1 how secure would the data be held and 2 why did they need proof with how purchase history (we had been paying match by match throughout the season and never once asked)
So I sent off the prof of age, copies of their passports, no response form the club until we got an automated message on Christmas Day telling me I had not sent it in. Only once I had asked them to look into this did they acknowledge they had them and the tickets were now activated.
Surely if the club want to do stuff like kids for a quid they need to come up with better systems than this?
Had the same thing. My friend went to The Valley to buy half-season tickets for his grandsons and one for him and me (over 65's). No problem, they did not ask for proof of age etc. Then we both received emails asking for such proof. He did not bother and when he used his ticket against Walsall he had no problem. I scanned a pic of my driving licence and was told I would receive confirmation within 48 hours. Well, that was two weeks ago!
Think they may be having a clamp down on kids tickets being used by adults. I bought the kids half year season tickets, and despite the purchase all going through, a few days later I recived an email for the kids from the ticket office asking for proof of age and unless received the season ticket would not be activated.
They have been on the clubs database since they were both born, both had season tickets from 2013 and the eldest child since 2009. We all stopped getting season tickets from 2016/17 but still continued to purchase match by match (the correct age groups) as this was still saving us money as we were sitting in the cheaper seats compared to our season tickets in the West Lower. I bought all 3 of us half year season tickets in the family stand last year, and have done again this season simply due to price.
Although not happy about having to provide proof due to 1 how secure would the data be held and 2 why did they need proof with how purchase history (we had been paying match by match throughout the season and never once asked)
So I sent off the prof of age, copies of their passports, no response form the club until we got an automated message on Christmas Day telling me I had not sent it in. Only once I had asked them to look into this did they acknowledge they had them and the tickets were now activated.
Surely if the club want to do stuff like kids for a quid they need to come up with better systems than this?
Had the same thing. My friend went to The Valley to buy half-season tickets for his grandsons and one for him and me (over 65's). No problem, they did not ask for proof of age etc. Then we both received emails asking for such proof. He did not bother and when he used his ticket against Walsall he had no problem. I scanned a pic of my driving licence and was told I would receive confirmation within 48 hours. Well, that was two weeks ago!
It did not look like they would reply to my original email until I had to chase them.
Also, until recently on the payment page they were showing the AMEX logo along with Visa and MasterCard, which I hadn't noticed previously. I tried to pay with AMEX as I get airmails when I use that. It rejected my payment and when I called the ticket office they said it had never accepted AMEX. The lady I spoke to said she would mention it to her supervisor.
AMEX payment might be being denied since transaction charges by companies were forced to stop last year. So if you pay by AMEX the company has to pay the 2.5% charge themselves to the bank. I’d imagine RD and his minions have made sure AMEX is no longer available to save him some more pennies for his shit shoe collection.
Comments
So they arranged to send my ticket to the North stand ticket office for me to collect. Eventually the email came through to my gmail account at 6 pm, an hour after the game had ended! So, it would make sense for the ticket office to add some kind of notice to their system indicating there is this issue and advising that if ordering on the day of the game you would be best to click on the option to collect at the ground rather than printing at home.
Also, until recently on the payment page they were showing the AMEX logo along with Visa and MasterCard, which I hadn't noticed previously. I tried to pay with AMEX as I get airmails when I use that. It rejected my payment and when I called the ticket office they said it had never accepted AMEX. The lady I spoke to said she would mention it to her supervisor.
Going back to the Gillingham game, it rained most of that day and when I got to my seat at the very back of the West stand, rain was constantly dripping down on that and the 3 adjoining seats. Obviously no issue in finding another seat, but I did subsequently email the club alerting them to the problem with the stand roof. Apart from an automated response acknowledging receipt of my email, no one has bothered to reply even with a just brief one-liner thanking me for alerting them.
The ongoing issues with the ticket office and simple communications in the case above would seem to indicate the club needs to add back some strong people behind the scenes on the admin front.
They have been on the clubs database since they were both born, both had season tickets from 2013 and the eldest child since 2009. We all stopped getting season tickets from 2016/17 but still continued to purchase match by match (the correct age groups) as this was still saving us money as we were sitting in the cheaper seats compared to our season tickets in the West Lower. I bought all 3 of us half year season tickets in the family stand last year, and have done again this season simply due to price.
Although not happy about having to provide proof due to 1 how secure would the data be held and 2 why did they need proof with how purchase history (we had been paying match by match throughout the season and never once asked)
So I sent off the prof of age, copies of their passports, no response form the club until we got an automated message on Christmas Day telling me I had not sent it in. Only once I had asked them to look into this did they acknowledge they had them and the tickets were now activated.
Surely if the club want to do stuff like kids for a quid they need to come up with better systems than this?