Attention: Please take a moment to consider our terms and conditions before posting.

Van hire damage advice

I moved house a couple of weeks ago and hired a van from SIXT for the weekend. Stupidly I didn't have time to get the zero excess insurance sorted out beforehand and they were trying to flog it to me for a rip off £25 quid a day so I didn't bother. Of course I then managed to scrape it in a petrol station the next day.

They are now trying to sting me for the full 500 quid excess for the scrape and have sent me through a quote showing how much the repair is going to cost. I've attached a pic of the scrape. The wheel arch bit is nothing to do with me that was already done, it's the bit along and below the black metal panel.

Anyone got any ideas if this is a realistic cost for getting this repaired, and if I have any grounds to challenge the figure they're trying to charge me?



680965720.JPG
1282 x 962 - 155K

Comments

  • I think @DA9 might have worked in this area if I recall some of his posts correctly
  • Their quote is probably about right. Looks a decent gouge & probably will need a new panel - don't think it can be repaired.
  • I've had a number of small dinks sorted out under insurance. No quote however small the damage has ever been less than £600. The fact is they won't even get it repaired, they will just take your money and would use Chipsaway for £50 if they did want a repair.
  • Their quote is probably about right. Looks a decent gouge & probably will need a new panel - don't think it can be repaired.

    unfortunately agree with this
  • It's about right, the excess is the excess, added to that, it will cost them to have the van off the road to do the repair, i.e. Not earning rental money. They won't repair every individual scrape or dent as they happen, it will go in for the whole works as and when it becomes prudent and cost affective, which is why you will see so many rental vans with dents and scrapes as they are generally driven by people not used to their size and height etc.
    Sorry
  • Feared that might be the case. Particularly aggrieved as they gave me a way bigger van than I even wanted because they were out of stock of the normal size ones, and then the scrape happened on a petrol station panel which was broken and sticking off the side of the building.

    A huge extra cost just after moving house I could have done without.

    cheers all
  • DA9 said:

    It's about right, the excess is the excess, added to that, it will cost them to have the van off the road to do the repair, i.e. Not earning rental money. They won't repair every individual scrape or dent as they happen, it will go in for the whole works as and when it becomes prudent and cost affective, which is why you will see so many rental vans with dents and scrapes as they are generally driven by people not used to their size and height etc.
    Sorry

    I've had a number of small dinks sorted out under insurance. No quote however small the damage has ever been less than £600. The fact is they won't even get it repaired, they will just take your money and would use Chipsaway for £50 if they did want a repair.

    agreed with this, the annoying thing is that side of the van had already been decimated on the lower half by somebody else who'd crashed it, the lower bumper had been ripped off etc etc, so the damage i did is of no consequence really cost it all needed sorting on the side anyway
  • Sponsored links:


  • Not trying to be wise after the event. But you can get excess insurance for about £40 a year. I hire about 3/4 tiles a year. Hire companies are loading excess prices up and some companies are not covering glass/tyres anymore. As others have said, this is one you will have to take on the chin.
  • I know about that, I normally buy the one off zero excess cover for about £4-5 a day when I hire something (don't hire often enough to bother with the year long one) but I just never got round to it this time, for the first time, and this time I Managed to prang it, for the first time!
  • I know about that, I normally buy the one off zero excess cover for about £4-5 a day when I hire something (don't hire often enough to bother with the year long one) but I just never got round to it this time, for the first time, and this time I Managed to prang it, for the first time!

    Sorry to hear that always the way.
  • Eurocar's offices raided today regarding over charging insurance for claims
  • I'm not a lawyer or expert so don't take this as gospel but if the van was already damaged in that area of the vehicle's bodywork and the repair will be to replace the whole panel then has the rental co already taken a payment off another person for the insurance excess ? Taking what would presumably be only one deduction by the insurance company of the excess off two people sounds suspiciously like fraud to me, but then, what do I know ?
  • Agreed. That was my thought. But I don't know who to or how to make a fuss about that.
  • Agreed. That was my thought. But I don't know who to or how to make a fuss about that.

    Asking the question about the previous damage and whether it's the whole panel that's going to be replaced isn't making a fuss. write/email and ask them to confirm that it's the company's policy to demand the excess payment from all customers in these cases and have they already taken the excesss off the customers for the other damage to that same panel.
  • Agreed. That was my thought. But I don't know who to or how to make a fuss about that.

    Asking the question about the previous damage and whether it's the whole panel that's going to be replaced isn't making a fuss. write/email and ask them to confirm that it's the company's policy to demand the excess payment from all customers in these cases and have they already taken the excesss off the customers for the other damage to that same panel.
    This.

    Or, I assume you paid by credit card? With the excess charge you've paid over £100, so under Section 75 of the Consumer Credit Act 1974, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the retailer or trader. There are plenty of template letters available on the web. (But mention the double charge for damage on the same panel and the Europcar revelations). Let the credit card company sort it out with the rental company. They have more muscles than you do and hopefully Sixt will opt for a quite life rather than a visit from the SFO.
  • All very good advice guys - truly in awe of the combined wealth of knowledge on this forum.
  • Amazing cheers all, good advice. Have sent some letters. Will let you know how I get on.
Sign In or Register to comment.