The whole phasing-out-the-ticket-office thing's idiotic. For most people who live near the club, the ticket office is their first point of contact - asking them to go home and book online just puts a barrier up, which for a "community club of the year" is pretty daft. It's not like, say, closing a Tube ticket office, because people need public transport and will go along with alternative arrangements. Nobody needs to go to a football match, and faced with a barrier to leap over, they might find something else to do with their afternoon and disposable income.
And it simply doesn't work for away matches, and probably breaks consumer law in that regard.
It also kills sales at the club shop - how many of us have bought tickets at The Valley and then walked out having bought something at the shop?
"There should always be an option to buy tickets at face value without paying extra service charges. "
That option is buying them online and printing them off yourself.
Can't do that for an away ticket though.
I'd imagine that the fact you're very likely to be able to pay on the day would give them an out. Although I'd have thought they'd need to provide that information up front.
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But without the flight.
Or service.
And the food is worse.
Had to laugh at this.. hope they haven't spent too much on the barriers.
Madness.
fanscustomers as well. I bet they dontDoes it apply to away matches as well as home games?
http://www.which.co.uk/consumer-rights/advice/can-i-avoid-hidden-ticket-charges
"There should always be an option to buy tickets at face value without paying extra service charges. "
I'd suggest complaining to the ticket office manager but since the post was made redundent I don't think there is one.
You could try Tony.keohane@cafc.co.uk or Katrien.meire@cafc.co.uk but don't hold your breath waiting for a reply.
And it simply doesn't work for away matches, and probably breaks consumer law in that regard.
It also kills sales at the club shop - how many of us have bought tickets at The Valley and then walked out having bought something at the shop?
Adults, over-65 and under-21 ticket prices will increase by £3 two hours before kick-Off.