this Mandy Anderson-Myers woman or whatever her name is

LargeAddick

is really getting me annoyed and I've never even met her. My Mum rang Friday to say they had returned their season ticket forms but forgotten to put a cheque in so said can she, Mandy, look out for the forms and the cheque would follow. During this conversation she told them we hadn't been relegated yet (see other thread) and insisted Valley Express had nothing to do with Charlton. Weird (meaning unique). Today she rung them to say that she had received the form and yes there was no cheque included but that my Mum had filled out with her bank details, well she is 81, she forgets sometimes. However, my parents had not realised there was an early bird cut-off and so had not filled out the correct amount and that they would have to send the difference, ie £25 each. It was an honest mistake and the Club had received the form less than a week late and if they had know they would have returned the form earlier. Now, struggling to sell season tickets, needing to have some positive PR with the fans and knowing they are in their eighties, what would you have done?

Honest answers please.

stonemuse

This is just disgraceful

PassItToLeaburn

LargeAddick said:

is really getting me annoyed and I've never even met her. My Mum rang Friday to say they had returned their season ticket forms but forgotten to put a cheque in so said can she, Mandy, look out for the forms and the cheque would follow. During this conversation she told them we hadn't been relegated yet (see other thread) and insisted Valley Express had nothing to do with Charlton. Weird (meaning unique). Today she rung them to say that she had received the form and yes there was no cheque included but that my Mum had filled out with her bank details, well she is 81, she forgets sometimes. However, my parents had not realised there was an early bird cut-off and so had not filled out the correct amount and that they would have to send the difference, ie £25 each. It was an honest mistake and the Club had received the form less than a week late and if they had know they would have returned the form earlier. Now, struggling to sell season tickets, needing to have some positive PR with the fans and knowing they are in their eighties, what would you have done?

Honest answers please.

It's obvious, isn't it? Any functional business would recognise them as loyal 'customers' and process at the early bird rate - rather than potentially lose a sale and create the admin required for the sake of an extra £25 per ticket.

This is one of the many things that annoys me about KM's restaurants and cinemas analogies - she doesn't even understand how to treat customers - customers rather than football fans would have left this club behind a long time ago given the way that they are treated. If she was being measured as a CEO by retail standards, by any sensible measure, she would have been sacked long ago.

InspectorSands

"Community club of the year".

mistrollingin

Hope that woman along with the smirking squirrel are the first ones out the door when the Calvary finally arrives.

Airman Brown

Staggering stuff. In practice we would usually accept forms up to a week after the deadline in the past if they turned up in the post, and for several days at the window, because we were keen to retain the season-ticket holder, first and foremost. Circumstances differ from year to year, but you'd think this season it would be the absolute priority. You have to have rules, but the point of having a manager is that they can use their discretion and common sense. Rightly or wrongly, a factor in that would have been whether the supporters were known to the staff because those that are tend to be among the most dedicated (although obviously that doesn't capture everyone).

Should add that in the case of Large's mother she was well known to the club because for a number of years she helped out with the away coaches for no reward at all. Of course, these days the club isn't known to itself, never mind its staff knowing the supporters.

DaveMehmet

Tell them not to take the amount out of their account they put down on their application and poke the season tickets.

mogodon

The common sense/family club approach would be to check the individual's record and allow them the leeway. It's also good business, ie reward loyalty. But for the sake of the rules and £25 they have ensured at least two more fans are against them, and guaranteed some more adverse publicity. Well done. We know Meire cannot run a football club, but this kind of approach from her employees suggests she is not fit to run any organisation which has customers.

Coyotejohn1947

LargeAddick said:

is really getting me annoyed and I've never even met her. My Mum rang Friday to say they had returned their season ticket forms but forgotten to put a cheque in so said can she, Mandy, look out for the forms and the cheque would follow. During this conversation she told them we hadn't been relegated yet (see other thread) and insisted Valley Express had nothing to do with Charlton. Weird (meaning unique). Today she rung them to say that she had received the form and yes there was no cheque included but that my Mum had filled out with her bank details, well she is 81, she forgets sometimes. However, my parents had not realised there was an early bird cut-off and so had not filled out the correct amount and that they would have to send the difference, ie £25 each. It was an honest mistake and the Club had received the form less than a week late and if they had know they would have returned the form earlier. Now, struggling to sell season tickets, needing to have some positive PR with the fans and knowing they are in their eighties, what would you have done?

Honest answers please.

Speechless on reading this

just.........................you know.................no cannot find the words which would suitably express the contempt I have for the current senior managerial team at the Club and some of their arse-licking employees - this story just beyond the pale!

Henry Irving

Whatever I was told to do as I wouldn't be able to make a decision like that on my own

ricky_otto

The club that just keeps on giving. Personally if I were your my I'd tell them to poke their season ticket.

roseandcrown

mogodon said:

The common sense/family club approach would be to check the individual's record and allow them the leeway. It's also good business, ie reward loyalty. But for the sake of the rules and £25 they have ensured at least two more fans are against them, and guaranteed some more adverse publicity. Well done. We know Meire cannot run a football club, but this kind of approach from her employees suggests she is not fit to run any organisation which has customers.

This, The club is unrecognisable to the club I grew up supporting.

carly burn

Moronic. The lot of 'em and would not see a penny of my cash.#wontbebacktilltheyvegone

1905

So are we all buying season tickets now? I told my wife that we were boycotting and she gave me a gleeful look that said it was Bluewater time? Cant wait to tell her that we are all buying again.

Leuth

Hard-nosed, sensible business practice. The customer won't mess with Mandy again in a hurry.

(just kidding I don't need any more flags today)

LargeAddick

DaveMehmet said:

Tell them not to take the amount out of their account they put down on their application and poke the season tickets.

exactly what I told my parents to do BUT my Mum is 81, my Dad is 85 and next season was going to be their last anyway. If it wasn't I'm sure they would have told them to poke it. As it is they have decided to go whilst they still can actually do so.

eaststandmike

mogodon said:

The common sense/family club approach would be to check the individual's record and allow them the leeway. It's also good business, ie reward loyalty. But for the sake of the rules and £25 they have ensured at least two more fans are against them, and guaranteed some more adverse publicity. Well done. We know Meire cannot run a football club, but this kind of approach from her employees suggests she is not fit to run any organisation which has customers.

This all day long. Check their records and purchase history, spot that it appears to be a genuine mistake and apply some leeway. They are purchasing a product i.e. a season ticket that cannot be used until August so time is not an issue when a genuine mistake is made.

HarryLime

I do hope, with of cause your parent’s agreement that the local press pick this up. It shows how this gaggle of misfits are incapable of running a whelk stall let alone a professional football club.

Coyotejohn1947

roseandcrown said:

mogodon said:

.

This, The club is unrecognisable to the club I grew up supporting.

I cannot believe I'm writing this but after Burnley I'm not sure I even want to go to The Valley again (after 54 years of fairly regular attendance) until the Club clears out root and branch all those who simply do not understand what it means to be a fan.

How much more pain can be inflicted?
This latest incident smyptomatic of the detached, unfeeling, pure business-like/customer relationship. Don't engage with customers - just keep them in their place and treat them as a resource. Doesn't matter how long they have been coming here we do things our way now and they will just have to get used to it.

Charlton Athletic you should be ashamed......................yes, it is, totally unrecognisable.

WestCountryAddick

Mandy is a thick cow with her head up the CEO's backside. Why would anyone expect her to be reasonable in any way? She is just another member of the cancerous team that is killing the club. When the club is finally sold, I hope she is one of the first casualties.

eaststandmike

Coyotejohn1947

My 50 years as a supporter clocks up in October 2017. However I will not be going to the Valley or spending another penny on CAFC until this lot have gone.

#notapennymore

mistrollingin

Pinocchio will probably congratulate her and give her pay rise.

kentred2

She is already on the sack list for new owners.

BowieAddick

Are you sure what the incompetent tw*t said wasn't misinterpretated

cafc999

You should have said that your mum used the same service as the club does when sending there season tickets out and that they were lucky to receive it at all.....

Mackle

When I saw Mandy's performance against @rikofold where she was in such defence of Katrien, I heard the voice of Brick Top in my head...

mogodon

Aside from pissing me off (again) this made me realise that Meire and the others are set for three months of calm at The Valley. God knows what damage they will wreak and how many of the few old-style staff will remain by August. What can we do to ensure she and her like have a miserable summer?

LenGlover

LargeAddick said:

is really getting me annoyed and I've never even met her. My Mum rang Friday to say they had returned their season ticket forms but forgotten to put a cheque in so said can she, Mandy, look out for the forms and the cheque would follow. During this conversation she told them we hadn't been relegated yet (see other thread) and insisted Valley Express had nothing to do with Charlton. Weird (meaning unique). Today she rung them to say that she had received the form and yes there was no cheque included but that my Mum had filled out with her bank details, well she is 81, she forgets sometimes. However, my parents had not realised there was an early bird cut-off and so had not filled out the correct amount and that they would have to send the difference, ie £25 each. It was an honest mistake and the Club had received the form less than a week late and if they had know they would have returned the form earlier. Now, struggling to sell season tickets, needing to have some positive PR with the fans and knowing they are in their eighties, what would you have done?

Honest answers please.

Meire is on record as expressing contempt for both the history of the Club and 'older' supporters.

Anderson - Myers is therefore simply blindly 'following orders' from on high probably. That said, from what I have heard and read on here, she seems to be the type in her own right that would enjoy the anguish and distress of an elderly person.

If it was me I would look at the purchase history which would show many years of loyal support and just process it with the discount.

I'm not somebody starstruck and captivated by an arrogant, dishonest, contemptuous jumped up Belgian schoolgirl though.

EDIT: Hopefully @LouisMend or another journo will pick up on this.

MuttleyCAFC

Whilst not impolite, I would have expected the club to responded differently to me given my purchase history! It just feels like they don't care!

Mackle

MuttleyCAFC said:

Whilst not impolite, I would have expected the club to responded differently to me given my purchase history! It just feels like they don't care!

That's because they don't!

MuttleyCAFC

Yes, I know. Just doesn't feel a sustainable approach! By hey ho.