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For all Employees Who Work With Rude Customers

An award should go to the Virgin Airlines gate attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn
from service. A single attendant was re-booking a long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the desk.

He slapped his ticket down on the counter and said, "I HAVE to be on this
flight and it HAS to be FIRST CLASS".

The attendant replied, "I'm sorry, sir. I'll be happy to try to help you,
but I've got to help these people first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your attention
please," she began - her voice heard clearly throughout the terminal. "We
have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can
help him find his identity, please come to Gate 14."

With the folks behind him laughing hysterically, the man glared at the
Virgin attendant, gritted his teeth and said, "F... You!" Without
flinching, she smiled and said, "I'm sorry sir, but you'll have to fly
QANTAS for that service."
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Roland Out Forever!