Don't know how many of you are aware of this because I suppose you wouldn't unless it affected you, but today's food and drink voucher swap was an absolute disaster. As a season ticket holder I would have had no problem switching seats to accommodate the Bournemouth fans, so there was no point in the club offering people food vouchers as a 'thank you' for swapping. It meant that I didn't bother eating anything since breakfast at about 7am and told my 83 year old father-in-law to do the same. Was a surprise then when I turned up at 11.45, heard that the promised vouchers were only available until 12.15, and then when I got up to the West Stand found that the food had all run out. Very badly organised, very badly handled, under staffed and under resourced. Surely if you were moving 1,000 people and giving them each a £15 food voucher you'd have the food available to cater for them. But no, there seemed to be even less than a normal match day.
The problem isn't that the thing wasn't planned properly. It's that there is no need to promise people something if you have no intention of delivering.
Being moved would have caused a few grumbles but sitting through a game with an empty stomach after being promised a feast leaves a sour taste in the mouth. Very pissed off with the organisation of the whole thing. Apparently they also ran out of food in the Bournemouth end as well.
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Had disaster written all over it from the start. You should've been given £15 off of your ST for next season.
Except some idiot had printed the list in alphabetical first name order, so it took them 5 mins to find three names as they furiously scrambled around looking for the various bits of paper.
Top notch organisation.
Then there's no fucking food left by the time you get there.
I was then directed to the Covered End entrance to Crossbars to receive.
When I received my pulled pork burger I realised why I do not buy food in a football ground. It was tepid but at least I did not pay £4.50 for it!
What the f*** is it all about that you could not use the ticket after kick-off?
Shambles.
Sorry Charlton, you fecked it up all over today !
Got vouchers and realised we had 30 mins to spend £30.
Queue for outlet was horrendous at 11:50 so joined the lesser queue for pint only (voucher valid at any kiosk).
Refused a pint for voucher at 12:00 and told to join other queue.
Farce.
Tepid food is all too common (except when they overheat the pies).
Was really impressed by the simplicity of food and drink served in the away end at Birmingham last week.
I would hope that the caterers invest in updating the equipment in all the bars. At present the upper west has to use food heated up in the lower west and then placed in the warming cabinets.
we went into Crossbars pre match, great table, great view and great beer.
We then went back into Crossbars after the game and had the same experience.
With a bit of live music and Bob Bolder being escorted in by some fella in a Charlton tracksuit.
Looking forward to spending my pre and post match cash in there. Good move by the club
deliberately not have enough supplies and staff laid on, hoping
not many people will complain, sounds a bit like Rolands logic to me!
Hope that's not true @cafcnutter that they had no intention to begin with - think they had some but they just fucked up as always. Left hand doesn't talk to right hand and vice versa and nobody seems to know what's going on these days and it's not all RD & KM fault. Jimenez and company left behind a bit of a mess in franchising everything out.