Do I have this correct from the statements you have made?
You think her current contract was £48 per month. She then ran up a £425 bill. You advised her to offer to pay back £50 a month. They offered to let change to a tarrif of £42 per month. So your problem is.....?
Whats with the attitude? The problem is the £425 bill. its clear other people have experianced the same type of roaming 'charges'. Is it right for her to accept the costs? is it right that if her tariff is being cancelled that it is only lowered by £6 a month? (other companies allow you to lower significantly)
No attitude, but it is slightly harder to give anyone advise of any value when you don't have all the facts. It's not really about 'right' or 'wrong' - this is hardly a moral dilema.
However, it is now clear to me that what you actually want is for the forum to stand up as one and state that this is an outrage and that you should demand the entire bill be cancelled and that your girlfriend is sent a huge bunch of flowers to make up for any distress that has been caused.
According to O2's website, there is an automatic cap of 40/month on international data roaming, unless you have opted for a higher cap of 120/month. This applies anywhere in the world. They should also text you after you've reached 20 and 40 (apologies for the lack of a pound sign on this Austrian keyboard!)
1. O2 have made a mistake (most likely) 2. The majority of the charges are for calls and texts, not data 3. At some point, your girlfriend has 'opted out' of the automatic limit. Has she maybe been abroad before, reached the limit, and asked them to remove it? 4. The Egyptian network did not notify O2 how much data had been used until too late.
As long as it's not 2 or 3, I would say she has a very good case for getting the charges reduced to 40 for data (unless she was unlucky and straddled two billing months). If not, I would go to Ofcom.
Do I have this correct from the statements you have made?
You think her current contract was £48 per month. She then ran up a £425 bill. You advised her to offer to pay back £50 a month. They offered to let change to a tarrif of £42 per month. So your problem is.....?
Whats with the attitude? The problem is the £425 bill. its clear other people have experianced the same type of roaming 'charges'. Is it right for her to accept the costs? is it right that if her tariff is being cancelled that it is only lowered by £6 a month? (other companies allow you to lower significantly)
No attitude, but it is slightly harder to give anyone advise of any value when you don't have all the facts. It's not really about 'right' or 'wrong' - this is hardly a moral dilema.
However, it is now clear to me that what you actually want is for the forum to stand up as one and state that this is an outrage and that you should demand the entire bill be cancelled and that your girlfriend is sent a huge bunch of flowers to make up for any distress that has been caused.
Think your reading a bit too much into it inspector! Sometimes a forum is just a good place to vent some frustration on what a complete joke phone tariffs are! amongst other thinks.
Littlewoods programme transmitted this morning showed how easy it is to get stung by this....... The phone companies have been getting away with this for a long time, and with the current smart phones, it is very easy to run into trouble doing this. The data that the phone in the programme was the same as if she had sent or downloaded a quarter of a million emails. O2 refused to offer anymore than a 25 per cent discount. They have now I understand signed up to the International data roaming cap, which was being introduced while the episode of the show was being produced. I know i am going to put a £30 limit/cap on my phone, or leave the thing at home ..... Take a pay as you go for emergencies and go to an internet cafe if we have an emergency. Apparently the provider just sends the data used to your phone company. All sounds like a nice little 'earner '......
Comments
However, it is now clear to me that what you actually want is for the forum to stand up as one and state that this is an outrage and that you should demand the entire bill be cancelled and that your girlfriend is sent a huge bunch of flowers to make up for any distress that has been caused.
The phone companies have been getting away with this for a long time, and with the current smart phones, it is very easy to run into trouble doing this.
The data that the phone in the programme was the same as if she had sent or downloaded a quarter of a million emails.
O2 refused to offer anymore than a 25 per cent discount.
They have now I understand signed up to the International data roaming cap, which was being introduced while the episode of the show was being produced.
I know i am going to put a £30 limit/cap on my phone, or leave the thing at home ..... Take a pay as you go for emergencies and go to an internet cafe if we have an emergency.
Apparently the provider just sends the data used to your phone company.
All sounds like a nice little 'earner '......
I used my O2 mobile in Egypt and my bill was £72 instead of £47 that was calls and texts only though. I always ensure data is off.
httptelegraph.co.uk/technology/news/9171870/EU-to-cut-cost-of-data-roaming-in-time-for-summer-holidays.html://