Click here for Part 1Click here for Part 2
Of the 726 participating in the survey, 85% were members of the site
, which still leaves a sizeable number who visit the site frequently and feel part of it enough without the need for registering. 75% visit the site every day, 23% several times a week,
and only 10 people replied visiting less frequently than that.
Interestingly, 30% heard about the site through a fellow supporter, 27% through a search engine and 12% through mentions on an other website and just 1% through Twitter or Facebook. 27% couldn’t remember, which is no surprise given the popularity of the Getting Drunk thread!
In terms of how easy the site is to use
, the results surprised me given the amount of computer luddites there appear to be! 54% describe the site as very easy to use, while a further 38% described as easy. Just 1% felt it was difficult / very difficult to use, which was encouraging (Since then, further changes have been rolled out, which still have a couple of niggles that need addressing, and a bit more in the way of tutorial given).
Most of the issues people seemed to highlight concentrated on how poorly the Search
aspect works in comparison to the previous version, which we are well aware of is currently not up to scratch. We will use the more detailed feedback on what aspects would most benefit from tutorials separately to help try and provide assistance, but the most common themes seemed to concentrate around quoting, uploading pictures and private messaging. Despite posting a tutorial on private messaging last month to try and help people avoid making the mistake of using the Activity section, it seems as if a lot of people simply don’t get this aspect, so we may need to think of a separate way to get the message across. According to survey results, the ‘correct’ Inbox facility is only currently used by 29% of those surveyed.
In terms of the primary reasons users visit the website
, the results were encouragingly more ‘Charlton focused’ than would have been expected, given the percentage split of topics on the forum. The split breaks down as follows:
91% Charlton related news,
75% Charlton-related views of other fans,
44% general football chat,
25% non-football chat,
24% local news /general advice,
46% humour / banter,
5% chat to friends,
3% other (which appeared to be a split between relieving boredom and Rachel Riley!)
The breakdown to ‘which of the following do you regularly read/participate in/enjoy the most'
was as follows:
65% Match Previews,
72% Match Threads,
49% player marks,
15% Predictions League,
51% New Article features,
4% Poker related threads,
12% Betting related threads,
62% Opposing fan’s thoughts,
47% ticket news and travel advice,
16% music threads,
20% film / TV / theatre threads,
48% ‘other football’ threads,
24% ‘other sports’ threads,
30% general advice threads,
35% ‘would ya’ threads,
and most of the Other category was mainly spilt between history, rumours and Rachel Riley again!
In terms of moderation of the site
88% believed it is roughly pitched about right,
6% believe it is too harsh
6% believe it to be too soft.
It does prove to show that there is no way of pleasing all the people all of the time, but is reassuring to know the majority feel we get it broadly right.
In terms of site development
, 21% said they were only really interested in using the Forum, while 79% said that to some degree a wider site offering variety would enhance the site/their enjoyment.
In terms of people’s ‘most favourite thing about the forum’
, it really was quite heart warming to read some of the messages posted here, and emphasised how people view/use it differently. Several reasons were repeated in some form or another, with the key ones being:
- Gaining CAFC general information/rumours
- Interaction with fellow CAFC fans/reading other peoples CAFC opinions
“I really like the enthusiasm/passion of contributors, even those I disagree with, and the level of integrity that is shown. Generally, comments are restrained and there is rarely slagging off of other people. I enjoy the mature nature of debate on the forum and the humour - some of the comments are absolutely hilarious. Generally it's like a safe clubhouse for Charlton fans, where we can speak freely as we're amongst friends.”
- Feeling a part of the club and ‘home’ having moved away from the area
. A couple of examples: “It feels like a family, with everyone different but with a common bond”
and “The connection that it gives me, from abroad, with the club. I like to feel connected to the club and the community, and because of the site, I feel as though I know supporters of the club both in SE7 and elsewhere to an extent that wouldn't be possible without it”
- Banter and humour
- Its diversity in terms of people and topics
, and the generally more intelligent debate and stronger community than witnessed on other large internet forums “Its a community more than a forum”
The pleasing aspects from that are the two key things that featured throughout. Correctly, it is firstly recognised for our key principle (that it is primarily Charlton related) and that throwing it open to all other subjects on a ‘one-board’ approach generally added to the enjoyment, rather than taking it away from its key principle. The second is the large percentage of replies that clearly shows that their most favourite thing is in one way or another centred around the other users. For a large forum to work, that level of respect and enjoyment has to be there in the main (you will ALWAYS get outliners). Thankfully, it appears that in the main, that is being recognised.