BT. Our phone line and broadband went down on Friday afternoon. It's definitely external to our property as no signal is being received and we had no problems for the last year. All our hardware are BT products.
Gripe 1. Arranging an appointment for an engineer. Booked appointment 1 for Monday morning. This was cancelled and they left a message on my mobile. They asked us to text to arrange a convenient time to talk. Unfortunately the number they gave us to contact does not accept text messages. Tried calling but it was an automated message stating customer services would be in touch. They didn't get back to us. Booked appointment 2, for this morning, through website. Wife received a text message yesterday stating that someone would phone within 5 minutes. No one called. Wife waited in all morning today. No engineer arrived. I called customer services to arrange a third engineer appointment. All seemed to go well and I will be waiting tomorrow for them to arrive. Received an automated email confirming the appointment. The only issue is that the house address stated in email was an old address we moved out of 18 months ago! Not hopeful.
Gripe 2. If it turns out the fault is within the boundary of our property then we will be charged £125 for the engineer visit. Despite the fact all our products and installation were provided by BT!
Did you do the internal checks on the house wiring before calling them. We've just had the same problem with BT, by the way its £129.
Yep followed the process. Our electrics were completely rewired just prior to getting BT installed over a year ago. Absolutely no issues in that time and nothing has been changed. We only have one line in, it's a simple set up in the house. I thing they disconnected us by accident. Guess we will find out tomorrow.
People @ work leaving toilet cubicles in a state, i.e. Not flushing the loo after having a shit, toilet papet all over the place and piss on the seat. Seriously clean up after yourselves, this used to be done at Secondary School not when your older and at work!!
I don't know if it is me or just the light fitting in my kitchen but I can't seem to get them out without breaking them. Then I have to use pliers to get the base out and then struggle to get the new light bulb in.
They are fiddly feckers.
I have a little sucker type thing that I use to get them out (think like the sort of thing you get on the end of a kids bow n arrow set)
genuinely not knowing which thread to post my anti regime thoughts on today. So much hatred toward their incompetence and so many threads I could write on
BT. Our phone line and broadband went down on Friday afternoon. It's definitely external to our property as no signal is being received and we had no problems for the last year. All our hardware are BT products.
Gripe 1. Arranging an appointment for an engineer. Booked appointment 1 for Monday morning. This was cancelled and they left a message on my mobile. They asked us to text to arrange a convenient time to talk. Unfortunately the number they gave us to contact does not accept text messages. Tried calling but it was an automated message stating customer services would be in touch. They didn't get back to us. Booked appointment 2, for this morning, through website. Wife received a text message yesterday stating that someone would phone within 5 minutes. No one called. Wife waited in all morning today. No engineer arrived. I called customer services to arrange a third engineer appointment. All seemed to go well and I will be waiting tomorrow for them to arrive. Received an automated email confirming the appointment. The only issue is that the house address stated in email was an old address we moved out of 18 months ago! Not hopeful.
Gripe 2. If it turns out the fault is within the boundary of our property then we will be charged £125 for the engineer visit. Despite the fact all our products and installation were provided by BT!
Did you do the internal checks on the house wiring before calling them. We've just had the same problem with BT, by the way its £129.
Yep followed the process. Our electrics were completely rewired just prior to getting BT installed over a year ago. Absolutely no issues in that time and nothing has been changed. We only have one line in, it's a simple set up in the house. I thing they disconnected us by accident. Guess we will find out tomorrow.
Had a similar-ish thing a little while ago. Turned out my father in law had accidentally cut the wire outside the house when he was helping out with some gardening. No idea how.
People who don't understand that at an assessment centre for a graduate scheme you are not directly competing. Why not spend 6 and a half hours making yourself look good rather than trying to make everyone else look bad and ruining the group exercise.
BT. Our phone line and broadband went down on Friday afternoon. It's definitely external to our property as no signal is being received and we had no problems for the last year. All our hardware are BT products.
Gripe 1. Arranging an appointment for an engineer. Booked appointment 1 for Monday morning. This was cancelled and they left a message on my mobile. They asked us to text to arrange a convenient time to talk. Unfortunately the number they gave us to contact does not accept text messages. Tried calling but it was an automated message stating customer services would be in touch. They didn't get back to us. Booked appointment 2, for this morning, through website. Wife received a text message yesterday stating that someone would phone within 5 minutes. No one called. Wife waited in all morning today. No engineer arrived. I called customer services to arrange a third engineer appointment. All seemed to go well and I will be waiting tomorrow for them to arrive. Received an automated email confirming the appointment. The only issue is that the house address stated in email was an old address we moved out of 18 months ago! Not hopeful.
Gripe 2. If it turns out the fault is within the boundary of our property then we will be charged £125 for the engineer visit. Despite the fact all our products and installation were provided by BT!
Did you do the internal checks on the house wiring before calling them. We've just had the same problem with BT, by the way its £129.
Yep followed the process. Our electrics were completely rewired just prior to getting BT installed over a year ago. Absolutely no issues in that time and nothing has been changed. We only have one line in, it's a simple set up in the house. I thing they disconnected us by accident. Guess we will find out tomorrow.
Had a similar-ish thing a little while ago. Turned out my father in law had accidentally cut the wire outside the house when he was helping out with some gardening. No idea how.
Turns out it was a problem at the local junction box (?) Which I would have thought should have been picked up in their online check. At least it's sorted now.
Which brings me onto another annoying issue connected with this.
Nice friendly customer service operators/ engineers etc (any representative of a large organisation).
So I am pissed off, shoddy service / website, and I want to have a rage and moan, but everyone I speak to is so bloody nice and friendly. I'm not going to take my anger out on them as they are just doing a job.
If, IF anyone gets internal telephony or connectivity issues look up 'data dan' on Facebook. A very good friend of mine and as opposed to handing Openreach some money to fix something inside your house that I could talk you through over the phone, Dan will take care of you for a very sensible price too.
Need a router or hub shifted, speak to Dan. Need a CCTV system installed that you can view on your smartphone. Chat to Dan
Comments
You know 9 times out of 10 they won't do it. It's so annoying.
I have a little sucker type thing that I use to get them out (think like the sort of thing you get on the end of a kids bow n arrow set)
She makes no reference to how she feels about having shared it with the entire nation. Personally, I wished she’d have kept it to herself.
Let's face it.....you've just pissed yourself you filthy bitch.
I didn't go on about my sensitive bum'ole that time I was caught out on the way home after a "dodgy pint".
Painfully artificial laddish banter for the simple.
Fucking arsehole.
Which brings me onto another annoying issue connected with this.
Nice friendly customer service operators/ engineers etc (any representative of a large organisation).
So I am pissed off, shoddy service / website, and I want to have a rage and moan, but everyone I speak to is so bloody nice and friendly. I'm not going to take my anger out on them as they are just doing a job.
That may well be true but if ever there was an overused term.
Need a router or hub shifted, speak to Dan. Need a CCTV system installed that you can view on your smartphone. Chat to Dan
Forgot tonight, 3 of 4 matches drawn so far. Typical.